Scrum Master Project Management

Sunita Ngu

Dallas, Texas *********@*****.*** 217-***-**** LinkedIn Url

CAREER PROFILE

Proven Expertise: Over a decade of successfully facilitating stakeholder engagement and leading cross-functional teams in business technology, software and non-software development, testing, and deployment, delivering exceptional value to business and their customers.

Agile Leadership: Certified Sr. Scrum Master and Kanban Lead adept at leveraging Agile and Scrum methodologies to enhance organizational success, boost team performance, and streamline product delivery. Skilled in nurturing Agile delivery teams to achieve high performance in dynamic, fast-paced environments.

Team Development: Expert in guiding organizations and teams to higher levels of Scrum maturity, with extensive experience in designing and implementing team alignment strategies, team management, strategic planning, and leadership development.

CERTIFICATES

Certified SAFe Scrum Master (CSM)

SAFe Advanced Scrum Master (SASM)

SAFe Product Owner/Product Manager (POPM)

Project Management Professional (PMP)

Certified Professional Scrum Master (PSM1)

TECHNICAL SKILLS

Agile Frameworks

SAFe, Scrum, Kanban, Lean, XP, Agile Release Trains (ARTs), Lean Portfolio Management

DevOps & CI/CD

DevOps practices, CI/CD pipelines, TDD/BDD, Automation, AWS, Oracle Cloud.

ERP&CRM Solutions

Salesforce, SAP, Workday, Dynamics 365, Tempo

Project Management Tools

Jira, Jira Align, Azure DevOps, ServiceNow, Rally, VersionOne, MS Project Tableau, PowerBI

Cloud/Automation Tech.

AWS, Oracle Cloud, RPA, AI, Machine Learning, CICD, Jenkins

Collaboration Tools

Miro, Mural, MS Teams, Zoom, Webex, Confluence, SharePoint, Slack, Trello

Programming & Databases

PostgreSQL, GitHub, Bitbucket, Jenkins, API Development

Agile Practices

Kanban, Workflow Visualization, User Story Mapping, Agile Coaching & Facilitation

Metrics & Reporting

OKRs, KPI Tracking, Story Mapping, Customer Journey Mapping, Dashboards

PROFESSIONAL EXPERIENCE

Sr. Scrum Master

AT&T, Dallas Texas July 2024 – February 2025

Facilitate all SAFe ceremonies including Iteration Planning, Daily Scrum, Retrospectives, Reviews, and Backlog Refinement.

Collaborated closely with key stakeholders to align Agile practices with business objectives, ensuring clear communication and effective resolution of cross-functional issues, resulting in increase in stakeholder satisfaction.

Set up and led two new teams cross-functional teams: training them in Agile principles and practices, resulting in a 30% increase in efficiency, improvement in collaboration, and a boost in project delivery speed and quality.

Led a cross-functional Agile team in the successful development of a web application that simplifies and automates the regulatory compliance process.

Facilitated effective communication and collaboration among cross-functional teams, proactively removing impediments to ensure regulatory milestones were met within project timelines.

Implemented Agile metrics tracking and reporting mechanisms to monitor and visualize project progress, drive meaningful conversations, and identify bottlenecks/opportunities for process improvement, resulting in enhanced project visibility and improved stakeholder communication.

Guided teams through the stages of forming and storming to norming and performing, resulting in an increase in team efficiency and a boost in overall productivity.

Collaborated closely with key stakeholders to align Agile practices with business objectives, ensuring clear communication and effective resolution of cross-functional issues, resulting in an increase in stakeholder satisfaction.

Facilitated Agile training sessions, workshops, and coaching sessions for teams and leadership, promoting understanding and adoption of Agile methodologies.

Scrum Master

NelNet Nebraska October 2021 – June 2024

Supported my teams during Pre PI-Planning during our IP iteration, Participated in PI planning session and ensures my team contribution to the program backlog aligns with SAFe values.

Collaborated closely with UI/UX designers and development teams to ensure user-centric features were prioritized and seamlessly integrated into product development.

Administered all Agile ceremonies for an Agile team of 10 members, including Daily Stand Up, Iteration Planning, Iteration Review, and Iteration Retrospective.

Used JIRA and KANBAN board to monitor and track project progress iteratively, assign stories to iterations, tag defects to stories, split stories to tasks, help team and stakeholders visualize workflow, limit work in progress and maximize efficiency.

Facilitated Scrum process by maintaining up-to-date Scrum artifacts (product backlog, sprint backlog, and increment) through consistent team communication and collaboration.

Educated, trained and reinforced the scrum framework and agile principles to team members resulting in improved understanding and successful adoption.

Identified and removed impediments and coached team members in effective root-cause analysis techniques such as the 5-whys technique, and open Sprint Retrospective discussions to ensure team alignment.

Collaborated with senior management to align agile strategies with business goals, fostering a culture of continuous learning and development.

Scrum Master

USSA, San Antonio March 2018 – September 2021

Facilitated Agile transformation, optimizing backlog grooming and sprint planning processes, resulting in enhanced team efficiency and accelerated project delivery.

Fostered effective communication among the agile team, product owner, and stakeholders by prioritizing the scrum values of openness, honesty, and respect.

Ensured the effectiveness of product development processes by using the matrix to guide team communication and resolve impediments when necessary.

Removed impediments hindering the progress of UI/UX designers, including resource constraints and team communication challenges, leading to a smoother workflow.

Together with the scrum team, defined, built tested, and deployed products while facilitated the continuous improvement, cadence and synchronization in the entire processes.

Scrum Master

Ecobank, Yaoundé September 2016 – February 2018

Utilized sprint review and retrospective meetings to identify issues and create SMART action items.

Collaborated with an API team to design, develop, test, and secure APIs for timesheet and budget applications. Worked alongside a front-end team to write HTML, CSS, and JavaScript code, enhancing the user interface of the company's web and mobile applications.

Leveraged critical flow metrics to maintain an accurate pulse on team functionality: visualized and limited WIP, addressed bottlenecks, minimized handoffs and dependencies, worked in small batches, and optimized 'time in zone'.

Took ownership of the scrum team's commitments each sprint, driving the team to estimate and deliver consistently and effectively. Created and maintained progress readouts and communications on development progress and impediments for the scrum team, project management, product owners, and management.

Designed and delivered Agile training sessions, workshops, and boot camps to educate teams and leadership on Agile frameworks such as Scrum, Kanban, and SAFe.

Agile Project Management

Camtel Mobile, Yaoundé November 2014 – August 2016

Designed and delivered Agile training sessions, workshops, and boot camps to educate teams and leadership on Agile frameworks such as Scrum, Kanban, and SAFe.

Supported four software development projects, including a customer relationship management system, an inventory management tool, & a financial reporting application, to enhance business operations & drive efficiency.

Guided and advanced projects from start to delivery by instilling trust, loyalty, and transparency across teams, ensuring clear communication, integrity, and minimizing miscommunication at all stages of the projects.

Followed up with customers on estimates, provided negotiating contract pricing if necessary, and recommended additional services, revised contracts, and work orders, as needed.

Program Coordinator

Western Union, Yaounde June 2012 – September 2014

Worked closely with stakeholders across six product lines to gather requirements, communicate project progress, and ensure that KPIs were effectively tracked and reported in the developed applications.

Utilized confluence/SharePoint to develop and maintain comprehensive project documentation, including user stories, sprint plans, and release notes, to facilitate knowledge sharing and ensure clear communication within the team.

Facilitated effective communication and collaboration between the Scrum team and stakeholders, ensuring alignment on goals, expectations, and priorities.

Advocated for Agile methodologies and Scrum best practices, fostering an environment of continuous improvement and learning within the team.

EDUCATION & CERTIFICATION

BSc. in Science & Information Technology University of Yaoundé II

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