Customer Service Management

SAIDI

NKOMEZI

S

N Kirkland, WA *****,

623-***-****

***************@*****.***

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record at Facebook in Redmond, excelling in customer service and problem- solving. Demonstrated exceptional time management and active listening skills, effectively addressing customer needs and enhancing satisfaction. Known for delivering solutions with initiative and sound judgment, contributing to a positive team environment.

SKILLS

• Time management • Teamwork and collaboration • Active listening

• Problem-solving • Customer service

EXPERIENCE

Lavish roots October 2023 - Current

Facebook Redmond, Washington

• Approached and solved problems with initiative and sound judgment.

• Delivered fast and friendly service to handle questions and service complaints.

• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs. EDUCATION

Diploma August 2016

Magnet High Sch, Kenya, Africa

LANGUAGE

Intermediate

English