Customer Service Accounts Payable
Resume:
Lance A. Koiner
Las Vegas, NV
***********@*******.***
Restaurant All Positions/Management
PROFILE
Twenty-eight years of customer service experience in restaurant and retail environments. Highly motivated, able to multitask and prioritize workload under pressure, as well as increase pace as workload demands. Excellent interpersonal skills with ability to build rapport and develop regular clientele. Team player noted for volunteering to work additional shifts in other departments. Keen attention to detail.
KEY SKILLS
Management: (15+yrs) Skilled in essential physical job functions. Anticipating needs and empathizing with diverse customers. Speaking clearly, quickly identify and resolve problems, listen and respond to requests, and follow up to assure complete satisfaction. Experience in inventory, banking, scheduling, payroll, bookkeeping, accounts payable/receivable and supervising 20+ employees.
Server: (26yrs.) Accurately and quickly take and place all food orders. Answer all questions about cooking methods, menu items, specials and prices. Prepare and/or deliver food, beverage, and desserts. Check food for appearance, temperature and portion size. Routinely manage 6-table stations on busy Friday and Saturday night shifts. Consistently achieve sales goals. Outstanding up-selling ability, without over-selling.
Customer Service: (28yrs) Swimming pool and spa sales service and repair. Performing water analysis, chemical and equipment sales, management and warehouse.
Computer Proficiencies: Various POS software programs; Aloha, Sable, Micros and InfoGenesis. Computer programs; DOS, All Windows versions, QuickBooks, QuickBooks Pro, Microsoft Office, PageMaker, Microsoft Word. Twenty-eight years computer experience.
PROFESSIONAL EMPLOYMENT
Server/Host/Busser/Cook 05/2005-08/2019
Denny’s, Las Vegas, NV/Texarkana, AR
Self Employed 11/2007-03/2016
Lantz Pool Repair & Service, Las Vegas, NV
Manager 02/2008-05/2011
IHOP, Marshall, TX
Server/Bartender/Host/Busser 11/2000-03/2005
Lonestar Steakhouse, Las Vegas, NV
EDUCATION
New Faith Tabernacle Academy, High School, Ashdown, AR Graduated 1994
University of Arkansas, Psychology, De Queen, AR 08/2015-05/2016
College of Southern Nevada, Psychology, Las Vegas, NV 01/2017-05/2018
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