Service Representative Political Science

720-***-**** ***********@*****.***

Education

University of Colorado at Denver- M.S. Political Science

Metropolitan State- B.S. Political Science

University of Colorado School of Education Doctoral Program Lab (Truancy grant completed.)

Experience

Inner Healing Counseling Las Vegas NV 2019-2024

Outreach Specialist

Develop and implement outreach strategies by organizing virtual workshops, events, and education/training programs to increase community awareness about our organization and programs/project

Forge new and maintain existing relationships with community stakeholders

(individuals, businesses, and institutions) and potential donors

Organize and coordinate regular virtual meetings between community stakeholders and PR team members to identify issues and challenges within the community and find effective solutions

Manpower Agency Miami/Denver 2017-2019

Customer Service Representative

Helped customers resolve issues relating to food stamps.

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.

Processed customer account changes using Excel.

Kaiser Permanente Denver, CO 2009-2017

Accounting Administrative Representative for Consolidated Service Center (CSC)

Special Matter Expert on the Medicare commercial accounts which includes processing Medicare Commercial accounts which including processing Medicare within 24 hours turnaround per the government.

Reconciliation of Auto Accounts and processing of monthly auto spreadsheets, membership enrollments, transfers, and canceling of members from the group.

Working collaboratively with Hawaii, Georgia, Colorado, Oregon, and Washington regions.

Answering phones, noting and filing of service forms.

Kaiser Permanente Denver, Co 2007- 2009

Membership Service Representative

Responsible for handling member service third parties and group inquiries via the phone.

Processed membership verification, eligibility issues, and research.

Knowledge of all screens and computer systems.

Worked collaboratively with all departments and all of Kaiser Regions.

University of Colorado at Denver 2006- 2009

Grant Writer

Awarded $48,000 for Native American Women’s Empowerment Circle as a graduate student. Ethnic Studies Work Study- Administrative Office Assistant; Researcher; Community & Politics, researching indigenous leadership.

Event Planning: Design and implementation of the Gentrification Project of Inca/Santa Fe, including student volunteer coordinator, obtaining block grants, managing a $500 budget, relying mostly on donations.

Pine Ridge reservation, South Dakota 2006- Current

Community Organizer and Grant Researcher

Red Earth Women 2006- Current

Grant Researcher; Fund Raiser; Mentor

Event Planning: Annual Pow Wow

Honors/Affiliations

Member, National Political Science Association

Alpha Kappa Alpha Sorority

Native American Community

United Nation Indigenous People Forum

Who’s Who in American Colleges and University

Phi Theta Honor Society Criminal Justice Honor Society

Ceremonial Honorary Ph.D. by Christina Crow Dog

Rose Bud Reservation

Excellence Award from NEWSED Community Development Corporation La Alma/Lincoln Park

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