Customer Service A Career

L E C R E S H A

E S T E R

Chicago, IL

e: **********@*****.***

p: 224-***-****

OBJECTIVE

Highly self-motivated and approachable worker offering a combination of skills in the customer service industry. Adaptable to working in various settings and handling a multitude of responsibilities in a cheerful and timely manner. EXPERIENCE

Lead Driver

May 2021 - Jun 2024

PeopleLease Managed Labor Solutions Chicago, IL

• Maintained a perfect on-time delivery record for a major logistics company.

• Trained and mentored new drivers, improving their skills and reducing their error rate.

• Utilized GPS technology to optimize routes, decreasing travel time by up to 20% for daily deliveries.

• Identified and resolved mechanical issues preemptively, minimizing vehicle downtime and maintenance costs.

Housekeeping Laundry Worker

Sep 2020 - Jan 2023

Yona Solution Chicago, IL

• Successfully managed the daily operation of the laundry department, processing over 500 pounds of linens per day while ensuring top quality and cleanliness standards.

• Played a key role in the introduction of eco-friendly cleaning practices, significantly reducing water consumption by 10% without compromising quality.

• Coordinated with maintenance teams to ensure all laundry equipment was functioning efficiently, reducing downtime by 30% through proactive maintenance schedules.

• Achieved and maintained a spotless work environment by adhering to strict health and safety regulations, resulting in zero workplace accidents. Crossing Guard

May 2020 - Sep 2020

1715 FLIP Chicago, IL

• Assigned to a designated area for patrol.

• Consistently exercised vigilance and responsiveness, reducing wait times for students and ensuring their prompt and safe arrival to class.

• Enhanced pedestrian visibility and safety by advocating for and implementing additional signage and road markings in high-traffic areas.

• Utilized effective communication skills to quickly and calmly resolve conflicts between pedestrians, maintaining a harmonious school environment. Bus Servicer Apprentice

Jan 2019 - Jun 2019

Chicago Transit Authority Chicago, IL

• Conducted daily safety checks of the bus, addressing and reporting potential issues to prevent accidents.

• Recognized for excellent communication skills, facilitating clear and effective coordination between transportation services.

• Consistently maintained vehicle cleanliness and functionality, exceeding departmental standards and ensuring continuous readiness for service.

• Demonstrated a strong commitment to patient care by providing compassionate assistance to elderly and disabled passengers, enhancing their transport experience.

EDUCATION

High School Diploma

Wells High School

SKILLS

• Empathy

• Effective communication

• Problem-solving

• Time management

• Patience

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