Office Manager Administrative Assistant
Resume:
ARLETTE FORKHAMER
Cicero, NY 13039
************@*****.***
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills
• Returns Processing
• Customer Assistance
• Complex Problem-Solving
• Staff Training
• Proficient in Microsoft, Excell, Power Point, Quickbooks, Peachtree
• Fluent in French
Experience
Upstate Community Hospital
Secretary II
3/2024 – Present
Answer phones
• Direct patients to correct administrative assistant
• Cancel appointments
• Enter referrals
• Update patient files
• Respond to voicemails and emails
• Replenish stock
• Mail out patient appointments
Overhead Door Company of Syracuse, Syracuse, NY
Office Manager
04/2015 - 11/2021
• Provided training to new hires on office policies and procedures.
• Assisted with Accounts Receivable/Payable/Payroll
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Reviewed completed work to verify consistency, quality and conformance.
• Maintained filing system for records, correspondence and other
• documents.
• Managed office inventory and placed new supply orders.
• Interpreted and communicated work procedures and company policies to
• staff.
• Created spreadsheets in Excel to track data such as vacation requests, sick
• days .
• Interviewed prospective employees and provided input to HR on hiring
• decisions.
JAMAS Enterprises Syracuse, NY
Office Manager
07/2009 - 04/2013
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Built and maintained productive relationships with employees.
• Delivered high level of customer service to patrons using active listening
• and engagement skills.
• Adhered to company initiatives and achieved established goals.
• Counted and balanced cashier drawers.
• Developed customized sales techniques to successfully sell and upsell
• services to new and existing clients.
• Followed-up with clients after installations to assess quality service and
• customer satisfaction.
New York Dock and Door N. Syracuse,
NY
Parts Manager
02/2001 - 03/2008
• Delegated work to staff, setting priorities and goals.
• Recruited and hired workers, in addition to supervising and monitoring daily performance.
• Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
• Coordinated delivery schedules for incoming orders.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Developed and maintained positive working relationships with vendors.
• Completed investigations into complaints, incidents and accidents at work sites. Bryant And Stratton College Syracuse, NY Syracuse, NY Associates Degree – Business Management
06/1993
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