Receptionist

YSENIA ROMELIA BOYKIN

Yeenibscugmailcom 214-***-**** Euless, Texas 76040

Summary

(Qualty-driven Customer Service Coordinator dedicated to solving customer problems efficiently to maintain

satisfaction. Trained in operational guidelines and standard practices of airline companies. Industious and responsible

leader with solid background of accomplishment.

Skills

*# Customer service ecellence # Client relationsand retention

* Purchasing background * Conflict resolution tecniques

# Administrative support # Focused on customer satisfaction

Experience

American Atnes Di, TX Monitored international artvals, assigned gate and bag bells, requested Might

‘Customer Service Coordinator ‘holds for potential misconnect passengers, identified the OneWorld

1996 - 0412021 passengers, both inbound and outbound and expedited them tough

‘customs and immigration, provided gate to gateescort if necessary, verified

travel documents io avoid fee, processed deportees or inadmissible at

‘Customs and Border Patrols request, assisted CBP and US Agriculture with

the clearance of high value items entering the US, generated daly statistical

reports for CBP/DHS/TSA and AA management, ensured adequale staff

maintained and ordered all ofice supplies and equipment,

recorded passengers issues or complaints

Education and Tr

ing

Howard Payne University Brownwood, 7X

Southwest Texas State University San Marcos, TX

‘Accomplishments

‘Trained asa Ground Security Coordinator and Complaint Resolution Officer

Bilingual

“Trained and mentored new employees in all CBP/IMMIGRATION procedures forthe taining department

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