Customer Service High School

KENYA MOORE

*************@*****.*** 602-***-**** Waddell, AZ 85355

Summary

Professional Summary:

A highly motivated and personable graduate who successfully completed a college program before high school graduation. Possessing exceptional communication skills, I excel in building relationships with others and creating a welcoming and friendly atmosphere. With a track record of effective interactions and a passion for connecting with people, I am well-equipped to engage with individuals from all walks of life.

Skills

●Performance Evaluation

●Telephone Etiquette

●Sales

●Customer Satisfaction

●Team Training

●Customer Service

Experience

McDonald's Surprise, AZ

Customer Service Team Lead

12/2023 - Current

●Supervise and support team members in their daily tasks- Ensure excellent customer service standards are maintained- Assist in training new employees and providing ongoing coaching- Manage inventory and control food costs- Oversee shift operations and resolve any issues that may arise- Collaborate with management to achieve business goals and targets

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●Requirements:- Proven experience in a similar role, preferably in the fast-food industry- Strong leadership and decision-making skills- Excellent communication and interpersonal abilities- Knowledge of food safety regulations and procedures- Ability to work in a fast-paced environment and multitask effectively- Flexibility to work varying shifts, including nights and weekends

●Coordinated and supervised customer service team in order to ensure quality service delivery.

●Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.

●Analyzed customer feedback data to determine areas of opportunity or needed improvements in services offered.

Sonic Drive in Surprise, Arizona

Customer Service Representative

05/2023 - 09/2023

●Greet and serve customers in a friendly and efficient manner- Take customers' orders accurately and input them into the system- Prepare food and beverages according to Sonic's standards- Deliver orders to customers' vehicles in a timely manner- Maintain cleanliness and organization in the dining and kitchen areas- Work collaboratively with team members to ensure smooth operations

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●Requirements:- Excellent communication and customer service skills- Ability to work in a fast-paced environment- Willingness to learn and follow Sonic Drive-In's procedures- Availability to work flexible hours, including evenings and weekends- Physical stamina to stand, walk, and lift throughout the shift

●Provided excellent customer service to resolve customer complaints in a timely manner.

●Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

●Tracked orders from start to finish to ensure timely delivery of goods or services.

Education and Training

Shadow Ridge High School Surprise, AZ

High School Diploma

05/2024

Maricopa Community Colleges - Estrella Mountain Community College Avondale, AZ

Associate of Science

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