Office Administrator Manager
Resume:
KIMBERLY MPHELA
SENIOR OFFICE ADMINISTRATOR BRAKPAN, 1541, SOUTH AFRICA 081*******
DETAILS
* ******* ******, ******* *** 6
Brakpan, 1541
South Africa
*****.********@*****.***
Date / Place of birth
10 September 1996
Johannesburg
Nationality
South African
Driving license
Yes
LINKS
SKILLS
Excellent Communication Skills
Project Management Skills
Friendly and Outgoing Attitude
Multitasking Skills
Interpersonal Communication
Skills
LANGUAGES
English
Afrikaans
Zulu
PROFILE
Motivated, resourceful, and results-driven Office Manager, Admin and bookkeeping clerk with proven ability to efficiently prioritize and manage multiple projects and support in fast-paced, high-pressure environments. Creative and adaptable self-starter with experience of elegantly navigating through a consistent change of business dynamics. Possessing excellent organizational and management skills, strongly developed communication and interpersonal skills with an ability to use discretion and maintain confidentiality on sensitive and proprietary information. Pro-active detail-oriented team player motivated towards
goal achievement.
EMPLOYMENT HISTORY
JUNIOR MANAGER at ALEX FORBES EATFRESH, Sandton, Johannesburg April 2023 — September 2023
• Coached and mentored junior team members to ensure their success.
• Coordinated with other departments to ensure that catering services aligned with the company’s overall goals and objectives
• Trained and supervised catering staff to ensure that high standards of quality and service were maintained
• Worked with the executive team to develop a catering budget and manage it to ensure that the catering program was financially viable
• Developed and maintained food safety protocols to ensure compliance with local and state regulations
• Coached and mentored junior staff to help them build their skills and advance in their careers
• Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication
• Developed and implemented a streamlined office filing system.
• Developed a customer service protocol that improved customer satisfaction by 30%.
FINANCIAL OFFICE ADMINISTRATOR at Zanzi Accountants and Business Services, Benoni
November 2021 — October 2022
• Supports company operations by maintaining office systems and supervising staff.
• Maintains office services by organizing office operations and procedures, preparing and submission of payroll, controlling correspondence, tax calculations and workings, and assigning and monitoring clerical functions.
• Coordinating appointments and meetings and managing staff calendars and schedules.
• Supervising, mentoring, training, and coaching our office staff and delegating were necessary.
• Purchasing office supplies and equipment and maintaining proper stock levels in the office.
• Producing reports, composing correspondence and handling monthly and daily work plans.
• Tax return submissions on SARS system including but not limited to Income tax, provisional tax, Value-added tax etc.
• Compiling labour documentation and using Ufiling system for declaration submissions.
• Bookkeeping using source documents such as invoices and bank statements.
• Ability to read and interpret financial data and position of a company. OFFICE MANAGER, ADMIN AND GENERATING LEADS CONSULTANT at ZINTO FINANCIAL SERVICES, Brakpan
August 2019 — November 2021
Overseeing general office operation.
• Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service
to our customers.
• Coordinating appointments and meetings and managing staff calendars and schedules.
• Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure
maximum productivity.
• Coordinating domestic and international travel, including flight, hotel, and car rental reservations.
• Purchasing office supplies and equipment and maintaining proper stock levels.
• Producing reports, composing correspondence, and drafting new contracts.
• Creating presentations and other management-level reports. CUSTOMER SERVICE AGENT at RAM HAND-TO-HAND COURIERS, Boksburg March 2018 — August 2018
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support. STORE MANAGER, JUNIOR ACCOUNTS CLERK & ADMIN at POTE COMPUTER SERVICES, Benoni
August 2015 — March 2017
• Performing basic office tasks, including answering phones, responding to emails, processing mail, filing,
etc.
• Maintaining a database, ensuring that records are complete and current.
• Recording information, processing, and filing forms.
• Preparing checks, deposits, budgets, and financial reports.
• Updating ledgers, researching, and resolving discrepancies.
• Abiding by all company procedures and accounting principles.
• Responding appropriately to a vendor, client, and internal requests.
• Ensuring Accounting Department runs smoothly and efficiently. EDUCATION
THE ACADEMY OF COMMERCE AND ACCOUNTING, Benoni
January 2018
Still in progress of completion
Matric Certificate, ST FRANCIS COLLEGE, Benoni
December 2013
REFERENCES
Lerato Zinto from ZINTO FINANCIAL SERVICES
******.*****@*******.**.** · 078*******
MR. TAKUDZWA MUTONGWIZO from RAM HAND-TO-HAND COURIERS 011-***-****
Maggie Nkosi from Kazina Management
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