Customer Service Live Chat
Resume:
Evelyn Cortez
Converse, Tx *****
*************@*****.***
SUMMARY
I’m someone who really enjoys helping customers and making sure they have a great experience. I’m good at connecting with people and solving problems, always focused on making things right and improving satisfaction.
EXPERIENCE
2022-currently
Currently a stay-at-home mom, eager to return to the workforce. Through managing a busy household, I've developed strong skills in empathy, patience, time management, and organization. With a large family, planning and multitasking are second nature to me.
Startek, Farmington, Mo — live chat agent
May 2021 - June 2022
Worked remotely at Startek, assisting Spectrum customers with billing inquiries, explaining charges, due dates, and applying credits when necessary. Verified and authenticated customer accounts to ensure secure access, using detailed security questions. Previously provided troubleshooting support for cable, internet, and phone services, offering empathetic assistance to resolve technical issues. Managed multiple customer interactions simultaneously, updating account information and providing real-time support, demonstrating strong multitasking skills.
Wb liquors & Wine, La Vernia, Tx— customer service representative
August 2016 - May 2018
Assisted customers in selecting liquor for personal use or gifts, offering tastings and describing product flavors to guide their decisions. Managed phone and drive-thru orders while serving in-store customers. Responsibilities included restocking shelves, maintaining a clean work area, and working effectively as a team. Managed inventory for rare spirits, holding items for pre-registered customers, strengthening local community connections.
EDUCATION
Highlands highschool, San Antonio, TX
High school diploma, August 2009- June 2013
SKILLS
● Customer service
(3 years)
● Live chat support
(1 year)
● Contact center
(1 year)
● Typing
(1 year)
● Billing
(1 year)
● Technical Support
(1 year)
● Communication skills
(3 years)
● Time management
(3 years)
● Empathy display
● Patience and
tolerance
● Multitasking and
prioritization
● Attention to detail
● Adaptability
● Team collaboration
LANGUAGES
English
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