Customer Service Billing Specialist

Francisco Espinal-Arzate

*** * ******* ***. *******, IL 773-***-****

Personal Statement: An accomplished billing administrator seeking employment where I can implement my analytical, clerical, and customer service skills.

EDUCATION

University of Illinois at Chicago, Chicago, IL December 2017

● Bachelor of Liberal Arts and Sciences.

Major: English, Creative Writing concentration.

Minor: African-American Studies

PROFESSIONAL WORK EXPERIENCE

SMS ASSIST LLC. January 2023 - September 2024

Billing Specialist

●Assisted residential service businesses with management pertaining to billing.

● Audited invoices/work-orders to ensure they aligned with company guidelines such as asset information, photographic evidence, cost management, approved cost, and pre-approved contracts. This would lead to either a rejection or approval of invoice/work-order.

●Utilized Salesforce.

●Business types: HVAC, Pool Service, Roofing, Appliances, and electrical.

Constellation Energy (Exelon Corporation) June 2021 – May 2022

Business Development Specialist

● Worked cross-functionally with the sales team to relay gas quotes for commercial properties based on previous usage, market exchange value to secure contracts in a timely manner.

● Identify and respond to RFP's (Request for Proposal), update existing accounts.

VelocityEHS, Chicago, IL April 2019 – May 2021 Product Support Specialist

● Acquire product literature, exclusively Safety Data Sheets, through multiple means (Telephone, Email, Fax)

● Update individual Project’s progress in Excel Documents, update progress in Salesforce when needed

● Adhere, rigidly, to Projects’ due date

● Delegate projects to temporary staff employees and assist them as needed

RETAIL WORK EXPERIENCE

Starbucks®, Chicago, IL Sept 2016- Feb 2019

Barista

● Effective communication via telephone, online order, and in person

● Prepared hand-crafted drinks

● Assess inventory, maintain stock, and balance cash register

● Log order receipts in company database

Hero Coffee Bar & Brunch, Chicago IL Apr 2017- Feb 2018

Barista

● Effective communication via telephone, online order, and in person ● Abide city sanitation regulations (full kitchen)

● Prepared hand-crafted drinks

● Assess inventory, maintain stock, and balance cash register

Gap Inc., Flagship, Chicago, IL Oct 2015- Aug 2016

Visual Coordinator Associate

● Overnight visual assistant to Gap Inc headquarters retail store

● Replicate the sales floor to the provided schematic format

Skills

● Fluent in English & Spanish

● Retail Customer Service 10+ years

● Proficient in Microsoft Word and Excel

● Outlook, Teams App, Salesforce and PowerPoint.

References available upon request

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