Operations Specialist Customer Service

PROFESSIONAL SUMMARY

Energetic and enthusiastic operations specialist with unlimited passion and on a path of constant self-improvement. My focus is to deliver results and create a positive work environment oriented on generating maximum profit and highest levels of customer satisfaction.

KEY SKILLS

Analysis skills • Budgeting • Ceridian • Cold calling • Computer skills • CRM software • Customer service • Fine dining experience • Food service management • Guest Relations Experience • Hotel experience • Leadership • Management • Microsoft Office • Operations Management • Organizational skills • Payroll • Pest Control • Process Improvement • Purchasing • Restaurant experience • Time management• Upselling EDUCATION

Bachelors -

Robert Gordon University

Hospitality Management

PROFESSIONAL EXPERIENCE

Manager In Room Dining -

Mandarin Oriental

Director of Stewarding -

Raffles Residences

F&B manager/IRD/Butler manager -

Mykyta Polamarov

Operations specialist

+1-917-***-**** ******.**********@*****.*** New York https://www.linkedin.com/in/mykyta-polamarov/ 01/2009 01/2013

Aberdeen, Scotland

05/2024 11/2024

New York, NY

• Managed daily activities in the department

• Oversaw delivery of amenities and food to the guests’ rooms

• Adhered to Forbes/LQA standards making sure that staff members followed them

• Oversaw purchasing of the wines for the department.

• Created a wine training program for employees.

• Worked in a union environment.

05/2023 10/2023

Boston, MA

• Managed Back of the house operation food and beverage related for entire property

• Oversaw preparation of weekly schedule.

• Prepared payroll for the department.

• Participated in meetings with other department heads in preparation for banquet and catering events.

• Oversaw pest control.

• Hired and trained employees for the department.

• Created and Implemented SOP’s

• Organized back of the house and kitchen spaces.

• Monitored sanitation in the building.

• Oversaw waste management and recycling for the property.

• Monitored and ordered cleaning chemicals for the kitchen areas.

• Oversaw ordering glassware, china, silverware.

05/2019 06/2022

Encore Boston Harbor

Assistant General Manager -

Gordon Ramsay North America

Oversaw preparation of weekly schedule. • Assisted in payroll preparation for the department. • Hired, trained employees for the restaurant. • Created and Implemented SOPs for all FOH positions. • Responsible for purchasing and inventory control. • Was responsible for updating the wine list and keeping an accurate inventory of wines. • Monitored and organized POS systems. • Managed a team of managers. ADDITIONAL WORK EXPERIENCE

Business Growth Partner -

Cod Nocode Studio

CODNocode Studio is a rapidly growing digital agency specializing in no-code and low code solutions, providing businesses with high-quality web, mobile, and IoT platform development, as well as out staffing services. As a business Growth Specialist, I play a crucial role in driving our expansion by connecting with clients across various industries in the USA.

Everett, MA

Held dual position and simultaneously worked in both departments while focusing on maximum guest satisfaction. Worked closely with casino marketing to deliver the highest level of satisfaction to all the players who were provided with butler services.

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Managed a team of lead butlers to tailor personalized experience for all the butler guests. • Planned and assisted in preparation of in suite events for VIP guests.

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• Oversaw daily operations in In Room Dining.

Created SOP's and strategies for optimizing work process to effectively use time during the operations to create a fast-paced workflow with maximum attention to detail.

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• Trained in room dining employees to achieve Forbes travel guide 5-star rating and achieved it.

• Developed SOPs for the Black Tier Lounge.

Organized procurement of food, beverage and miscellaneous items, services for high profile guests and players. Managed restaurant during the pandemic and during the transition process when all the restrictions were lifted. Hired and trained staff members to prepare restaurant for the Forbes Travel Guide evaluation.

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• Worked closely with Director of Restaurants and sommelier team to maintain and expand the wine list.

• Cooperated with team of sommeliers to drive wine sales through employee training.

• Handled payroll for multiple departments.

• Conducted monthly inventory of alcohol and bar supplies.

• Monitored and ensured PCU compliance protocols.

• Oversaw POS system monitoring for accuracy.

08/2022 01/2022

Boston, MA

11/2024 Present

New York

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