Data Analyst Technical Support

Venkata Sai Uppu

Cincinnati, Ohio ***** • ******@****.**.*** • 513-***-**** • LinkedIn

COMPUTER & TECHNICAL SKILLS

Programming Languages: Skilled in python, JavaScript and experienced with SQL Web and mobile app development: experience with front-end, React.js, Node.js, HTML, CSS, Expo Software: Tableau, power Bi, Microsoft Office (including Access, Word, Excel, PowerPoint) Networking: Knowledgeable with computer networking concepts and functionality; database management Directed: Experience with client Development and technical support on data management and data analysis. Operating Systems: Windows (All), ubuntu OS (limited) EDUCATION

University of Cincinnati, Cincinnati, Ohio Anticipated Graduation: Nov 2024 Master of Science: Information Technology Track: Cybersecurity, Data Analytics and Application Development. GPA 4.0 V R Siddhartha, Vijayawada, India Graduated: May 2023 Bachelor of Science: Computer Science (CSE) Concentration: Database Management, Data security. GPA 3.7 TECHNICAL PROJECTS

Customer Segmentation Analysis (2024)

Prioritized customer behavior patterns with Python and data analytics libraries, resulting in actionable insights that help product development and marketing strategies, ultimately enhancing customer satisfaction scores by 30% within six months.

Implemented K-means clustering to identify customer segments, enhancing targeted marketing strategies, resulting in a 30% increase in customer satisfaction scores within six months. Sentiment Analysis of Social Media Data (2023)

Developed a targeted sentiment analysis tool leveraging NLTK and Text Blob to evaluate audience sentiment for 20+ product launches.

Visualized insights from the analysis directly informed marketing adjustments, contributing to a 15% growth in product awareness.

CERTIFICATIONS AND WORKSHOPS

Career Essentials in Data Analysis by Microsoft.

Data Analyst Bootcamp by Alex [Data Analyst expert].

Advanced Python certification (Coursera).

PROFESSIONAL AND TECHNICAL WORK EXPERIENCE

Data Analyst Intern Jun 2022 - Jul 2023

L&T Mind Tree, Bengaluru, India

Analyzed and interpreted complex datasets to support client projects, leading to data-driven decision-making.

Designed and implemented data visualization dashboards using Python and Tableau to present action insights.

Collaborated with cross-functional teams to identify key metrics and KPIs, enhancing project outcomes. Technical Support, Intern Jan 2022 - Jun 2022

Blue Prism, India

Developed and automated data processing scripts using Python, reducing manual effort by 50%.

Concentrated on technical support data to identify trends and improve response times and customer satisfaction.

Created detailed reports and visualizations to communicate findings to senior management. HONORS & AWARDS

Best Participation Team Award, Coding Event, College. Feb 2020

2nd Position for Best IT Solution for Current Social Issues. Mar 2022 EXTRACURRICULAR ACTIVITIES & VOLUNTEERISM

Coordinated a team of 10 volunteers to distribute educational resources on nutrition and hygiene, impacting 800 families; established a follow-up system to track progress and ensure sustained knowledge retention within the community. Aug 2020 - Mar 2023

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