It Support Technical

NIINOI AHIAKWA

LinkedIn_Niinoi ***.*****@*****.*** 817-***-**** Dallas, TX

PROFESSIONAL SUMMARY

Experienced IT Support Specialist providing technical support, managing and troubleshooting hardware, software, and network issues to ensure seamless operations. Proficient in installation, maintenance, and optimization of practice management software, digital imaging systems, and medical devices. Skilled at providing end-user support for staff, ensuring efficient use of technology while maintaining HIPAA compliance and data security standards. A problem solver with a customer-focused approach, committed to improving workflow efficiency and delivering exceptional service to professionals and patients alike. PROFESSIONAL TECHNICAL TRAINING AND CERTIFICATIONS IT Support – Per Scholas, Dallas, TX Dec 2024 – Mar 2025

• Install, configure, and maintain computer systems, applications, and peripheral devices.

• Set up and manage user accounts, access permissions, and network connectivity.

• Assist with system/software upgrades, updates, and patches to maintain optimal performance/security.

• Offer remote support for off-site employees using remote desktop tools and virtual assistance.

• Educate users on IT systems best practices including security, software, and hardware usage. CERTIFICATIONS - CompTIA A+: Mar 2025 Google IT Support: Dec 2024 AWS Cloud Practitioner: 2025 TECHNICAL SKILLS

• Hardware: PC Maintenance, BIOS/UEFI, Troubleshooting

• Operating Systems: Windows, Linux, macOS, Command Line Tools

• Networking: TCP/IP, DNS, DHCP, Routers, Switches

• Security: Firewalls, Antivirus, Endpoint Protection

• Virtualization: Virtual Machines, Hyper-V, VMware

• Mobile Devices: Android, iOS Configuration and Troubleshooting

• Software: Windows OS, Linux, MacOS, MS office suite (Word, Excel, PowerPoint, Outlook) PROFESSIONAL EXPERIENCE

Lead Dental Technician

Affordable Dentures and Implants, Ft. Worth, TX Sep 2012 – Aug 2024

• X-ray and Imaging Systems: Oversaw the setup, maintenance, and troubleshooting of digital imaging equipment, such as intraoral cameras, digital X-ray systems, and CBCT (Cone Beam Computed Tomography) machines.

• Integration: Ensure that imaging devices are properly integrated with the practice management software and other systems.

• Image Storage and Management: Ensured the proper storage, archiving, and retrieval of images and digital records for easy access and compliance with privacy regulations (HIPAA in the US).

• Client Interaction: Provided customer support for dental offices or labs purchasing IT services or products at Dental Technology company.

• Product Training and Support: Train dental professionals in the use of new IT tools and provide ongoing support. Assisted during procedures and provided patient care.

• Vendor Coordination: Work with third-party vendors to acquire new software, hardware, or support services and ensure that all contracts, licenses, and warranties are up to date.

• Vendor Support: Coordinate with external technical support services for advanced troubleshooting or system upgrades.

EDUCATION AND ADDITIONAL PROFESSIONAL CERTIFICATION Per Scholas IT Support Program – Dallas, TX Dec 2024 – Mar 2025 Tarrant County College – Ft. Worth, TX Aug 2007 – May 2011 CERTIFICATIONS – Register Dental Assistant May 2011

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