Early Childhood Operations Manager

Mila Roncal

214-***-**** • *** Declaration Way, Fate, TX 75189

****.******@*****.***

Professional Summary

Experienced entrepreneurship. teams, creativity and and driving professional strategic Proven business business with track growth. over record application. 20 Bachelor's years in enhancing Dedicated, in degree customer customer in hardworking, Fine service, Arts satisfaction, team with and leadership, a focus reliable. developing on and Education

California Institute of the Arts – Bachelor of Fine Arts, Performance and Dance (1996) City College of New York – Coursework in Early Childhood Education (2004-2005) Miramar College – Early Childhood Development (2006) Professional Experience

SurfingCloud9 Enterprises (eBay Store) – Fate, TX

Owner & Operations Manager (2022 – Present)

• • • marketing • communication. Manage Developed an strategies. a online loyal store, customer increasing base by sales ensuring through excellent market service research and and timely targeted SurfingCloud9 Entertainment – Fate, TX

Owner & Entertainment Specialist (2022 – Present)

• • • • Provide Built a strong customized local reputation DJ and entertainment through professionalism services for weddings and high-and quality events. service. Chipotle Mexican Grill – Mesquite, TX

Restaurant Manager (2019 – 2022)

• • Trained and mentored team members, resulting in leadership promotions and

• improved • environment. Maintained operations. food safety and quality standards while fostering a collaborative team market, back-• Successfully end acting processes, as managed General catering, one Manager of and the third-in highest-their party absence grossing delivery and Chipotle platforms overseeing stores like front-in Uber the end Dallas-Eats. operations, Fort Worth 50 Tel – Dallas, TX

Customer Service Representative (2015 – 2019)

• • Resolved customer inquiries, driving retention and satisfaction in a fast-paced

• environment. • Collaborated with sales teams to enhance service delivery and promote customer loyalty.

Vapor Cabana – Dallas, TX

President/Owner (2012 – 2015)

• • • marketing • Launched Delivered and exceptional and inventory managed customer strategies. a retail business, service, building achieving a loyal growth client through base. effective Maxwell H. & Muriel Gluck Child Care Center – San Diego, CA Head Teacher (2008 – 2011)

• • • • Led Managed educational daily operations programs and for children, supervised emphasizing a team of 25 creativity employees. and critical thinking. Key Skills

• • • • • • • • • • • • Customer Team Entrepreneurship Event Marketing Effective Leadership Planning Communication Service & Sales & Entertainment & & & Strategies Development Retention Business Growth Services Certifications

Serve Safe Certification

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