Customer Service Representative

Rhonda Bacon

**** * ***** ** ******* MI ***** **************@*****.*** 313-***-****

Experience

AT&T-DIRECTV Call Center Huntsville, AL Customer Service Representative Retention Specialist Full-time, August 2015 to 2018

Responsibilities

Care for and retain customers by responding to inbound disconnect calls in a continuous effort to retain customers. Answer questions pertaining to billing disputes and service complaints of voluntary disconnect, and technical troubleshooting.

DIRECTV Call Center Huntsville, AL Customer Service Representative Inbound Sales and Upgrades Full-time, April 2015 to July 2015

Responsibilities

Answer inbound calls while building rapport with customers and recommending products while managing multiple computer programs, and converse with customers while typing and updating accounts

West Corporation –United Healthcare Line Group Huntsville, AL Subject Matter Expert SME Full-time, December 2013 to May 2015

Responsibilities

Confer by telephone and Review escalated claims adjustments with providers and assist to agents in everyday operations through a chat environment to locate information to assist providers on their own calls

West Corporation –United Healthcare Line Group Huntsville, AL Customer Service Representative Full-time, November 2010 to 2013

Responsibilities

Confer by telephone and Review claims adjustments and member eligibility with providers Wendy's Southgate, MI Crew/Team Lead

Part-time, October 2007 to October 2010

Responsibilities

Clean work areas, Food preparation, provide customer service, Serve food or beverages, Use cash registers, Relay food orders, and help lead the team during peak hours of production in certain task. Education

Academy for Business and Technology Melvindale, MI (High School) — Graduated Baker College Allen Park, MI Business Management (Associate Degree Program) Wayne County Community College Taylor, MI Business Management (Associate Degree Program)

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