Customer Service Systems Administrator
Resume:
Rajiv Kumar Behl
Senior IT Systems Administrator & Cloud Architect
***********@***.*** 408-***-**** LinkedIn
Professional Summary
A seasoned IT professional with over 12 years of experience in providing comprehensive support for hardware, software, and network infrastructure. Expertise in troubleshooting, imaging, system deployments, and maintaining enterprise-level environments for diverse organizations. Adept at resolving complex technical issues, managing end-user support, and ensuring operational continuity across multiple departments, including HR, Engineering, Finance, and IT. Highly skilled in managing IT infrastructure, vendor relationships, and delivering exceptional customer service.
Skill Areas: Operating Systems Networking Cloud Computing Security Automation & Scripting
Virtualization Incident Management Application Management Collaboration Tools
Database Management Project Management Cloud Services
CAREER HIGHLIGHTS AND ACHIEVEMENTS
●Successfully managed IT operations, system imaging, and device deployment for large-scale organizations.
●Demonstrated expertise in enterprise applications, including Office 365, SharePoint, and VMware.
●Proactively identified and resolved network issues, minimizing downtime and enhancing system efficiency.
●Delivered exceptional VIP support for C-level executives and high-profile stakeholders.
●Coordinated and managed IT asset tracking and lifecycle management using ServiceNow and Jira.
PROFESSIONAL EXPERIENCE
Career Break Jan 2023-March 2024
IT Support Engineer
Kodiak Bio-sciences Inc. (Nov 2022 - Dec 2022)
Provided onsite support for employees and contractors with imaging/setup of laptops, Surface Pros, and desktops.
Managed Windows & Linux server builds, enterprise applications support, and networking troubleshooting.
Performed server operations in a data center with 3000+ servers (Windows/Linux) and supported Intune/SCCM deployments.
Managed incidents and user account creations in Azure AD, maintained inventory, and supported Zoom rooms and AV applications.
Excel Inc./Intel (Aug 2022 - Nov 2022)
Supported various labs on campus with hardware and software troubleshooting (Windows/Linux).
Managed inventory, documentation of processes, and hardware/software lifecycle management.
Provided desktop support for Windows/Linux systems, including Test Bench requirements.
Mouritech / Trinet (Mar 2022 - May 2022)
Imaged MacBook Pro M1 (14” & 16”) with macOS Monterey using Apple Configurator 2.0 and JAMF.
Managed Active Directory integration, ran JAMF scripts, and handled Office 365 and MS Teams installations.
Shipped prepped Macs to end-users and created shipping labels.
WinMax-SamTrans (Oct 2021 - Dec 2021)
Supported Windows 7/10 migrations and SCCM upgrades in an enterprise environment.
Imaged laptops/desktops, installed Office 365, OneDrive, and Zoom Conferencing.
Managed asset tracking and updates in Excel and communicated with end-users via MS Teams.
View.com (Jun 2021 - Jul 2021)
Provided onsite IT support for 400 employees, including hardware and software troubleshooting (Dell/Lenovo).
Managed Zoom rooms, AV support, and Office 365 deployments.
Worked with Active Directory to manage workstation and user accounts.
Billcom (Mar 2021 - Apr 2021)
Supported MacBook Pro (macOS Catalina) imaging with JAMF and provided Windows 10 imaging.
Managed Bitlocker encryption, Intune/SCCM deployments, and mobile device management (MDM).
Assisted with network troubleshooting, Zoom/Teams support, and asset management in ServiceNow.
Extreme Networks (Oct 2019 - Mar 2020)
Provided 3rd level support for 3000 employees and C-level executives.
Imaged laptops/desktops, supported enterprise applications (Office 365, SharePoint, Teams) and networking protocols.
Supported Mac imaging using JAMF, performed system upgrades, and managed mobile device configurations
GAP Inc. (Jun 2019 - Aug 2019)
Migrated Windows 7 to Windows 10 using SCCM and provided end-user support.
Managed Office 365, Zoom, Teams, OneDrive, and network protocols.
Tracked assets, communicated with clients for pre-deployment scheduling, and provided Zoom conferencing support.
Macy’s Inc. (Feb 2019 - Apr 2019)
Assisted with inventory management during the transition to a new vendor.
Supported hardware setup, Windows 7/10 migrations, and network troubleshooting.
Created reports for asset tracking and attended IT meetings to ensure efficient service delivery.
Micron (Aug 2018 - Sept 2018)
Provided second-level support for 1000 employees and vendors.
Supported Windows 7 to Windows 10 migrations, SCCM imaging, and hardware/software troubleshooting.
Managed Office 365, OneDrive, Box, and Virtualization support.
Apple Inc. (Apr 2017 - Mar 2018)
Created and archived data images from various media sources, including floppies, CDs, and tapes.
Used scripts to back up data and updated Excel spreadsheets to track progress.
NASA Research Centre (Sep 2016 - Nov 2016)
Provided 2nd level support for employees, scientists, and C-level executives.
Supported Windows 7 to Windows 10 upgrades and Mac OS X deployments.
Imaged systems, configured SSO/OKTA, and resolved security compliance issues.
Homedepot (Dec 2015 - Mar 2016)
Provided 2nd level IT support for local and remote offices, supporting both Mac and PC systems.
Managed Windows 7 to Windows 10 migrations, Office Suite installations, and Zoom conferencing setups.
Configured phones, AV systems, and 3D printing devices.
eBay Inc. (Jun 2015 - Nov 2015)
Provided TechBar support for 10,000 employees with Mac/PC hardware and software.
Supported SCCM/JAMF imaging, Office 365, VPN, and mobile devices.
Troubleshot issues with network connectivity, virtual machines, and enterprise applications.
Palo Alto Networks (Oct 2014 - Feb 2015)
Provided 2nd level support for C-level executives, employees, and contractors.
Supported Mac OS X, Windows, and network protocols.
Managed Active Directory, Office Suite installations, and Zoom/AV conferencing systems.
University of San Francisco (May 2014 - Aug 2014)
Imaged and deployed systems using Ghost for Dell and Lenovo hardware.
Provided Mac and PC support, managed Active Directory, and assisted with phone port activations.
Stanford University (Jan 2014 - Mar 2014)
Supported 3000 students and staff with hardware/software issues.
Migrated systems, supported Mac OS X and Windows platforms, and resolved security issues.
John Muir Hospital & Samsung (Oct 2013 - Jan 2014)
Supported 2000 clients with imaging, hardware setup, and network troubleshooting.
Managed Wi-Fi setups, Windows/Ubuntu Linux systems, and Active Directory.
Provided backup solutions, handled encryption, and assisted with medical equipment setup.
Performed many contracts and projects at various companies from Aug. 2013 – Oct. 2010
Symantec, Site Services Analyst, Mountain View, CA Feb. 08-Mar. 09
Nvidia, Santa Clara, CA Nov. 07-Feb.08
EDUCATION AND CERTIFICATION
Education:
●2 years ITI course in Radio & Television from Industrial Training Institute, India
●UCSF provided Window 7 training on-site Via Global Knowledge March 2011
●MCSA/MCSE Certifications from New Horizons Computer Learning Centres, Microsoft Windows Server,
●Microsoft Exchange Server & Cisco Routers & Switches. March 2003
●Computer Learning Centre, Network Engineering Management, San Jose, CA GPA 3.29 1999
●Computer Learning Centre, Computerized Business Systems, San Jose, CA GPA 3.73
1997
Certifications:
●Studying for PMI certification, working on to Mac JAMF certification, Working Azure certification.
●Certificates from New Horizons Computer Centres, in Window server, Network Design & Management,
●Exchange server, Cisco router & switches, ICND Certificates.
●A+ certified and Network+ certified by CompTIA, never expires, constantly updating my skills.
●MSFT Windows 95 Administration by BrainBench. MSFT Windows NT 4.0 Administration by BrainBench.
Skills:
Operating Systems: Windows 7/10, macOS (Monterey, Big Sur, Catalina, Mojave), Linux (Ubuntu, RedHat)
Networking: TCP/IP, DHCP, DNS, IPv4/IPv6, LAN/WAN, VLANs, VPN, Wi-Fi, DNS, TCP/IP
Cloud & Virtualization: VMware, VDI, AWS, Citrix
Applications & Tools: SCCM, Intune, JAMF, ServiceNow, Jira, MS Teams, Power BI, SharePoint, SAP
Scripting & Automation: PowerShell, Bash, Unix terminal, VBScript
Security & Encryption: BitLocker, FileVault, McAfee ePO
Databases & Servers: SQL, IIS, VMware servers, Linux Servers
Others: Office 365 Suite, G-Suite, Zoom, Box, Skype for Business, Remedy
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