Customer Service Security Services

MP

MICHAEL POUNDS JR

**************@*****.*** 773-***-**** Chicago, US 60619

Warenouseenvironmentsafety

Assemblyandproduction

Businessstrategy

Warehousemanagementsystems

Task Delegation

Staff Development

Motivational Leadership

Team Leadership

Employee Training

Schedule Determination

OSHA Compliance

Forklift Operation

Allied Universal Security Services

Chicago, IL

Zone Supervisor

02/2024 - Current

Supervised, trained and evaluated the performance of up to 20 employees on campus setting

Ensured proper scheduling and adequate staffing levels for all shifts. Implemented new policies and procedures that improved customer service standards.

Allied Universal Security Services

Chicago, IL

Security Officer

01/2020 - 01/2024

Checked for safety hazards and took corrective action when necessary. Monitored surveillance cameras and responded to suspicious activity. Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

UPSCACH Hodgkins, IL

Lead Supervisor

11/2019 - 05/2023

Coordinated all companies, business executives, and site leadership teams by interacting effectively and establishing communication best practices Handled payroll duties every week, resolving any discrepancies and scheduling conflicts

In charge of between 65 to 75 people and 6 to 7 supervisors Taught workers how to avoid accidents and injuries by following proper safety procedures

Developed strong relationships with my team.

UPSCACH Hodgkins, IL

Area Supervisor

05/2012 - 11/2019

Gave employees performance feedback and assisted them in setting quarterly goals

Ensured a safe and secure working environment

Also in charge of an area of 8 to 10 people

One of my best skills is to get my employees to work for me. UPSCACH Hodgkins, IL

Package Handler

09/2008 - 05/2012

Immediately informed the purchasing team of any missing or damaged items when unloading and receiving

Filled voids in boxes and arranged items to fit properly based on size, dimensions, and weight

Cleared jams and unblocked the conveyor system to keep the goods flowing

Summary

Skills

Experience

Offered to assist duties, which resulted in the development of new skills and increased warehouse productivity during busy periods. George Washington High School Chicago, IL

High School

06/2007

Education and Training

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