Customer Service Delivery Driver

Danny Prosperi **** Candle Grove Dr. Spring, TX **388 832-***-**** *********@*****.***

Customer Service / Logistics / Sales / Management

Profile

Experienced customer service, logistics, sales professional with proven success in insurance, worldwide shipping logistics, prescription management, inventory management and training.

Professional Experience

Domino’s Pizza – Spring, TX May 2023 – Present

Customer service, delivery driver, shift change coordinator, scheduler.

Papa John’s, Inc. – Spring, TX July 2018 – May 2023

Customer service, delivery driver, shift change coordinator, scheduler.

Drivetime – Houston, TX January 2023 – March 2023

January 2022 – April 2022

Customer Service

Maintained excellent car lot management by parking, relocating, pricing, battery checks, maintenance and insuring every vehicle was ready to sell.

CVS / Caremark / Alorica – Humble, TX May 2013 – March 2018

Insurance representative

Top 5% of agents within my assigned area.

Assisted pharmacists and physicians with prescription management.

Promoted to Tier 2 support assisting agents with escalated inquiries.

Achieved recognition based on attendance, quality scores, and average handling time. Awarded perfect attendance over 2-3 years.

Average handling time of under 4 minutes which consistently exceeded expectations.

Zeeshan Corporation – Humble, TX November 2011 – March 2013

Customer service representative

Employee management, revenue accounting, grocery inventory management, competitive research.

Maersk – The Woodlands, TX February 2006 – March 2009

Documentation specialist

Shipping logistical management to include AES forms, customs communication, import customer service, traced and tracked worldwide cargo.

Provided customers with feedback on timing of shipments via vessel, rail and truck.

Panera Bread – The Woodlands, TX April 2004 -- February 2006

Customer service representative

Promoted to Via Panera Coordinator (professional business account delivery and management).

Shell Corporation – The Woodlands, TX January 2001 – February 2006

Assistant Manager

Inventory management, grocery orders, employee training, revenue accounting.

Philip Morris – Houston, TX July 1997 – February 1999

Territory Sales Manager

Territory sales, pricing, product placement and marketing.

Quarterly award for highest market share.

Education

STEPHEN F. AUSTIN STATE UNIVERSITY – NACOGDOCHES, TX

Bachelor of Business Administration / Marketing

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