Customer Service El Paso

JP

JESSICA PEREZ

**********@*****.*** 915-***-**** Sunland Park, NM 88063

Experienced facilities cleaning professional with solid history working at buildings. Diligent about carrying out tasks with care and attention to detail. Focused on keeping areas tidy, clean, sanitized, free of trash, and protected against infestations.

Punctual and dependable

Critical thinking

Strong work ethic

Reliability and punctuality

Cleanliness and hygiene

Ensuring customer satisfaction

Customer service

Work Planning and Prioritization

Problem-solving

Deployed Services El Paso, Texas

Porter 1

08/2023 - Current

Observe and report all activities.

Maintained a safe work environment by adhering to all safety protocols. Provided support and guidance to colleagues to maintain a collaborative work environment.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Provided excellent customer service by responding promptly to inquiries or complaints.

TE Connectivity Corporation TX

Planning Analyst

07/2014 - 08/2023

Assisted with customer requests and answered questions to improve satisfaction.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Worked effectively in team environments to make the workplace more productive.

Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Managed inventory and supplies to ensure materials were available when needed.

Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Completed day-to-day duties accurately and efficiently. Cri-Cri Day Care Center Sunland Park,

NM

Balanced schedules to promote optimal rest, play and educational periods. Cared for children in institutional settings.

Summary

Skills

Experience

Child Caregiver

03/2010 - 07/2014

Encouraged positive behaviors, including patience with teachers and fellow kids.

Organized age-appropriate activities such as arts and crafts, games and educational lessons.

Ensured that toys, furniture and equipment are clean and sanitized regularly.

Maintained safe play environment.

Maintained daily records of activities, behaviors, meals, and naps. Sanitized toys and tables to maintain clean, safe environment. Established positive relationships with parents and guardians to communicate daily updates on their child's progress. Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.

Career Center of Texas El Paso El Paso, TX

Certification in Medical Assistant

03/2000

Gadsden High Anthony

High School Diploma

05/1994

Doña Ana Community College Anthony, NM

Some College (No Degree) in Nursing Assistant

Spanish:

Professional

Guard card level 2

CPR Certified

Education and Training

Languages

Certifications

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