Customer Service Representative

Ramanpreet Kaur

***- **** ***** ******, *******, NS, B3K 5L3 437-***-**** **************@*****.***

Profile

Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and exceptional communication and interpersonal skills.

Experience

HARDWARE AND HOUSEWARE SALES ASSOCIATE CANADIAN TIRE, HALIFAX, NS MARCH 2024- CURRENTLY WORKING

·Greeted customers warmly and offered assistance.

·Helped customers find and select products.

·Kept the work area clean, organized, and free of clutter.

·Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

·Maintained inventory records for restocking purposes.

·Cleaned shelves, counters, and tables.

·Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.

CUSTOMER SERVICE REPRESENTATIVE AND CASHIER CANADIAN TIRE, HALIFAX, NS MARCH 2024- CURRENTLY WORKING

·Handled customer complaints and inquiries courteously and efficiently.

·Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.

·Developed strong customer relationships and loyalty through effective communication.

·Greeted customers by name and displayed respectful attitude, helping develop rapport with the customer base and build lasting relationships.

·Responded to telephone inquiries and complaints following standard operating procedures.

·Processed orders and detailed transaction information to customers.

·Followed up with customers regarding product functionality and overall satisfaction.

Education

COMPUTER SYSTEM TECHNICIAN NETWORKING DECEMBER 2023 ST. CLAIR COLLEGE MISSISSAUGA, ON

Skills & Abilities

·Problem Solving

·Multitasking Abilities

·Information Security

·Store maintenance

·Key stakeholder relationship building

·Call center experience

·Active Listening

·Product Sales

·Key holder experience

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REFERENCES:

Chris Lynch (Hardware and Houseware Manager)

CTC#0044

6203 Quinpool Rd,Halifax, NS B3L 4P6

902-***-**** ext.3311

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