Customer Support Service

EMILIA GONZALEZ : 909-***-**** / : ************@*****.***

SKILLS

A polite, well spoken and hard working bilingual individual with experience of working in a busy fast-paced restaurant environment. Actively attentive with helpful manners. Always approachable, cheerful, and respectful. Looking for a position where I will be able to continue increasing my work experience, drink crafting experience, & adapting new effective skills.

EXPERIENCE

STARBUCKS — BARISTA

JUNE 2021 - JULY 2024

● Kept up with the cleanliness and sanitizing protocols of Drive, Front, and Cold Bar’s area and equipments, primarily during peak, for efficiency and organization.

● Studied every standard drink recipes for 2 weeks straight and was able to be Drive Bar Barista during peak in less than 2 months of being hired. Awarded Partner of the Quarter in less than 7 months of being employed.

● Knowledge of Opening and Closing Procedures for Starbucks.

● As Customer Support, I always made sure we were 100% stocked in utensils, cups, Coffee Beans, Hot/Iced brewed coffee, Teas, lids, etc.

GALLEY FISH TACOS — WAITRESS

MAY 2022 - APRIL 2023

● Ensure timely delivery of all food & beverage items to customers.

● Understand menu content and keeping up to date with any menu changes.

● Making recommendations from the menu if requested and upselling our specials.

● Answer guest queries in a polite and helpful manner.

● Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.

CHRONIC TACOS — TACO ARTIST

MAY 2019 - APRIL 2021

● Maintained high standards of customer service during high-volume, fast-paced operations.

● Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

● Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

● Followed food safety procedures according to company policies and health and sanitation regulations.

● Responsible for a variety of roles such as being a cook in the kitchen, prepping the food,, washing dishes, maintaining work area clean, and working in the line serving customers their food.

EDUCATION

TRI-COMMUNITY ADULT EDUCATION — TRADE SCHOOL (WELDING) FEBRUARY 2024 - PRESENT

WEST COVINA

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