Customer Service Data Entry

LEZLIE PETERSON

872-***-**** **************@******.*** Oaklawn, Il

CAREER OBJECTIVE

Compassionate customer service professional with healthcare experience seeking to transition into a broader role. Skilled in problem-solving and active listening, I am dedicated to providing positive customer experiences and building strong relationships in new industries.

SKILLS

Customer Service, Data Entry, Appointment Scheduling, Surgery Scheduling, Instrument Sterilization, Cash Handling, EMR documentation, Medical Termination, Medical Abbreviation, knowledge of MMAI regulations, front-end collections, Phlebotomy, Month-end closing, supply inventory, ATM route management, ER, Family Medicine, Neurology, Pain Management, Skilled Nursing, Telemetry, Behavioral Health, Neuro-ophthalmology and Neurosurgery, Knowledge of HCFA 1500.

EDUCATION AND CERTIFICATION

Associate’s Degree of Science DeVry, University 2018

TECHNICAL SKILLS

Customer Relation Management Systems Epic Microsoft Office (Excel, Word, PowerPoint) Salesforce Oracle Athena Health EHR InContact Outlook

WORK EXPERIENCE

Patient Care Tech Wellnow Urgent Care 2024- Present

Insurance verification and benefits

Prior Authorization

Front-end billing and claim disputes, worked with other departments and internal teams to resolve billing discrepancies.

Provide financial counseling to the patients regarding their benefit details, copay, and out-of-pocket cost

Roomed patient, performed and recorded vitals

Perform laboratory testing

Open and close clinic

Greet and check in patients

Manage inbound high-volume calls

Room patients, perform and record vitals into EMR, instrument sterilization,

Accounts Payable (Fed-Ex, Quest, LabCorp)

Accounts Receivable (Employer and patient collections

Lite Medical Coding (ER, Lab testing)

Medical Assistant/ Clinical Coordinator Rush University Medical Center 2022- 2024

Insurance verification and benefits

Front-end billing and claim disputes and worked with other departments and internal teams to resolve billing discrepancies.

Provided financial counseling to the patients on benefits details, copay, and out-of-pocket cost

Roomed patient, performed and recorded vitals

Lite Medical Coding

Completed FMLA and Disability paperwork for patient to employer

Patient Care Liaison OSF Hospital 2021- 2022

Prepare and update patient charts

Appointment scheduling

Performed intake from ICU and Discharge to nursing homes

Supply inventory and ordering of supplies

Answer calls from patients, other departments, and nursing homes

Insurance Verification Specialist Mindful Wellness Counseling 2019- 2022

Insurance verification

Obtained prior authorization

Followed up on unpaid claims 0-90 days old

EDUCATION AND CERTIFICATION

Associate’s Degree of Science DeVry, University 2018

TECHNICAL SKILLS

Customer Relation Management Systems Epic Microsoft Office (Excel, Word, PowerPoint) Salesforce Oracle Athena Health EHR InContact Outlook

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