Retail Customer Service

Anthony John Dell ‘Eva

Hastings, Michigan

Summary:

Anthony is a seasoned Technical Writer and developed User Guides, Operator Guides, and Service Manuals.

Possesses expertise in diverse documentation formats such as Word, XML, and SGML.

Demonstrates strong competencies in project management, online publication, and software development.

With a keen eye for detail, he excels in inventory management and consistently delivers exceptional customer service.

Received training in Oracle Database to support the Vasont database.

Managed DDC’s Vasant Database System and facilitated its implementation.

Committed to upholding the highest standards of quality and accuracy in all endeavors.

Skills:

Inventory Management

Customer Service

Technical Writing

Project Management

Online Publication

Documentation Management

Web Development

Contracting

Database Management

Training

Oracle database

Vendor Relations

SAP

Contract Management

SGML/XML

Depot Management

Team Collaboration

Experience:

Meijer's in Battle Creek (Part Time) 2023 – Present

Sales Associate

Electronic salesperson, providing expert assistance in selecting electronic products.

Stocker for General Merchandise, managing inventory and ensuring product availability.

Dedicated to ensuring customers' needs are promptly addressed and providing exceptional service.

Reason for Employment Gap: Temporarily withdrew from the workforce to provide caregiving support to a family member.

H&L Manufacturing Middleville, MI 2019 – 2020

Technical Writer

Worked as a Technical Writer (using Word) responsible for various documentation, including user guides, production procedures, and instruction procedures.

Reason for Employment Gap: Transitioned into retirement.

U.S. Army TACOM Warren, MI 2008 – 2016

Technical Writer

Served as a Technical Writer (XML) for various tool programs.

Led and managed multiple verification projects.

Contributed as a member of the online publication WEB program.

Retired in June 2016.

Detroit Diesel Corporation (DDC) Detroit, MI 1992 – 2008

Technical Writer

Worked as a Technical Writer supporting all DDC diesel engine documentation (utilizing Word and XML formats).

Developed User Guides, Operator Guides, and Service Manuals.

Managed DDC’s Power Service Literature (PSL) Program.

Developing and maintaining web pages.

Conceptualizing cell phone app functionalities.

Ensuring functionality of all hyperlinks.

Contracting software development for PSL creation.

Managed DDC’s Vasant Database System and facilitated its implementation.

Authored a vendor "White Paper" detailing DDC’s Vasont implementation program.

Received training in Oracle Database to support the Vasont database.

Developed Vasont implementation concepts for Daimler (Auburn Hills) and Mercedes Benz (Stuttgart).

U.S. Army TACOM Warren, MI 1984 – 1992

Technical Writer

Engaged in a four-year technical writer internship program (started at GS-07 grade).

Successfully completed the internship program (advanced to GS-11 grade).

Functioned as a Technical Writer for the M1A1 Abrams Tank Program.

Managed multi-million-dollar service manual contractor programs.

Drafted contracts to support service manuals.

Oversaw the resolution of all field-reported publication errors.

Received training in SGML/XML authoring concepts and software (ArborText).

Conducted training sessions for colleagues on SGML/XML concepts and software.

Managed all Depot Repair Manuals (equivalent to GS-13 level work) across Red River, Tooele, Anniston, and Mainz (Germany) Army Depots.

Served as a team member for the U.S. Army committee responsible for launching online (WEB) service manuals.

Led and participated in numerous publication verifications, including hands-on sessions with troops.

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