Customer Service Data Entry

MARSHALLE DAVIS

**** ********* **. ***. **, DURHAM, NC, 27704

CELL: 919-***-****

E-MAIL: ************@*****.***

OBJECTIVE

To obtain a challenging position that offers the potential for professional advancement & personal growth.

SKILLS

Customer Service

Great communication skills

Goal-oriented

Quick learner

Ability to work in fast paced environment

Advanced 10-key pad

Data entry

Technical knowledge

WORK OF EXPERIENCE

04/14/2003- 09/06/18 Conduent @ SunTrust Bank Durham, NC

Operations Specialist (Receive/Prep) (PRIMARY)

Responsible for receipt & tracking of all incoming courier deliveries utilizing existing software

Work closely with the courier network & responsible for communicating & escalating any delivery exceptions to management.

Deliver work to the prepping associates & will assist with the prepping function as needed

Assist in daily keying operations

Operations Specialist (Balancer & Sorter/iTran Operator)

As balancer, responsible for subsequent image POD balancing of all out of balance transactions

As sorter operator, responsible for capturing all incoming transactions on NCR iTran

Special Handling

Special Handling is responsible for the following functions, performed for client SunTrust Bank: Bank by Mail, Temp Checks, and Treasury Tax & Loan processing.

Special Handling serves as the central processing point for non-automated and exception type transactions (Consumer Credit Card, Mortgage, Commercial, and Installment payments) received from the branches.

Payments received from branches are processed for posting effective on the calendar date received by the branch.

For any backdated payments, processor verifies that branch batch headers are placed with bundled payments indicating effective date for posting, and delivered to Lockbox for downstream processing.

2002-2003 Etna’s Convenience Store Chapel Hill, NC

Assistant Manager

Performed customer service

Cash handling

Made daily deposits

2000-2002 NDC/IBM National Return Center RTP, NC

SAP Processing Supervisor

Supervised 10 employees who handled returned item processing

Monitored both permanent & temporary employees’ work habits & work loads, & also gave guidance & assistance as needed

Maintained attendance & Disciplinary files on all employees under my supervision

Provided customer service, performed data entry tasks, answered phones, & communicated with customers within & outside of IBM

1995-2000 Fleming Warsaw, NC

Shipping/Receiving Clerk

Processed various freight which included evaluation of material received, entering sufficient data, & processing manual accounts

Scheduled appointments, prepared agendas, screened & routed mail, data entry, answered telephones, & customer service

Organized & maintained files for ease of use & reference

Evaluated reports for billing

2019-Present Jabil Durham,NC

Shipping Specialist

Processed various freight which entering sufficient data, & processing orders for the Toshiba account.

Familiar with shipping on UPS World Ship, FedEx, and DHL.

Organized and Coordinated shipments on Multiple Toshiba projects.

Utilize a Transportation Management System (TMS) to input and manage order information, as well as to keep orders updated

EDUCATION

1979-1981James Kenan High School Warsaw, NC

1982-1983James Sprunt Community CollegeWarsaw, NC

REFERENCES

Available upon request

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