Inspector

ALBERT D. MASSEY

**** ******* ****** **** ~ Houston, TX 77092

713-***-**** ******.*@*********.***

CUSTOMER SERVICE – OPERATIONS

Highly motivated business professional with over 10 years of experience supporting operations, customer relations, and training, ensuring the highest production level. Bring an extensive background and commitment to meeting company project specifications and deadlines. Well-versed in providing excellent customer service, training, and staff development, increasing employee morale. Highly organized and proactive with a strong team-oriented mindset.

SKILLS

Consistent and Effective Communicator

Leadership

Operations

Workflow Planning

Reporting

Administrative Support

Client Retention

Customer Relations

Safety Guidelines

Quality Control

Training & Development

Coaching/Mentoring

Integrity

Technical Skills

Troubleshooting

Inventory Control

Humility/Adaptability

Cost Savings

Audits

Inspections

Decisive/Dependable/Detail Oriented

Revenue Growth

PROFESSIONAL WORK EXPERIENCE

Mustang CAT 02/2004-09/2024

Inspection

Provided leadership and technical expertise in managing and supervising the equipment inspection process.

Developed reporting to outline inspection of equipment.

Used strong attention to detail in assessing material, parts, and products for conformance with quality control requirements and production specifications.

Trained newly hired employees by explaining company procedures, job duties, and performance expectations.

Completed non-destructive tests and conducted continuous inspections.

Accomplishments:

Recognized by management for detecting errors and ensuring 100% safety for equipment.

Rotated throughout the company, gaining experience in dispatching, client relations, and inspections.

Completed a 20-year career and received numerous job performance and work ethic accolades.

Image Cleaner 07/2001- 02/2004

Manager of Business Development and Sales

Directed the operations of this high-volume company.

Worked with senior staff on the management and implementation of new revenue strategies.

Built programs to support sales initiatives and customer engagement tactics to increase market share.

Coached, developed, and motivated team to achieve revenue goals.

Cultivated strong professional relationships with suppliers and key clients to drive business development.

Accomplishments:

Played a key role in driving revenue growth and 5 5-star customer Service through effective leadership and training skills.

Recognized for increasing client retention using excellent communication skills.

EDUCATION

Business Administration and Management, Lone Star College, North Harris, Houston, TX – 50+ hours

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