Customer Service Technician

Kristina Eaton

Drumright, Oklahoma

*****************@*****.***

Professional Summary

Hands-on and customer-focused professional with extensive experience in retail, customer service, and technical work. Skilled in sales, problem-solving, and working with tools and equipment. Adept at balancing front-end customer interactions with back-end operational and service tasks. Passionate about learning and growing within a dynamic team.

Skills & Qualifications

Customer service & sales experience

Automotive & technical knowledge

Retail operations & inventory management

Cash handling & POS systems

Hands-on problem-solving

Team leadership & training

Strong communication skills

Ability to learn and adapt quickly

Work Experience

Retail Manager & Customer Service Specialist

Happy Corner QuickStop

• Managed daily store operations, including cash handling, inventory, and customer service

• Trained and supervised staff, ensuring high levels of efficiency and customer satisfaction

• Developed problem-solving skills by handling customer complaints and troubleshooting issues

Construction & Technical Experience

Various roles in construction & automotive work

• Hands-on experience with tools, repairs, and maintenance, including painting, drywall, and finish work

• Developed technical troubleshooting abilities by working with different materials and structures

• Applied mechanical skills in problem-solving and repair work

Crew Leader & Paint Technician

Mark’s Surface Works

• Worked directly with customers, ensuring projects met their needs and expectations

• Gained experience in technical work, working with tools, materials, and finishes

• Managed small teams, overseeing workflow and deadlines

Education

High School Diploma – Benson High School, Arizona

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