IT PRogram Management

VINOD RAVINDRAN

Agile Methodology Cloud Technologies (Microsoft Azure, AWS, Salesforce)

Indianapolis, IN 317-***-****

************@*****.*** www.linkedin.com/in/vinodravindran

SOFTWARE ENGINEERING MANAGER

Highly accomplished and results-oriented Software Engineering Manager with 15+ years of experience leading cross-functional teams in delivering innovative eCommerce and digital solutions, specializing in Salesforce development and architecture. Proven ability to manage the full software development lifecycle, from ideation and design through deployment and maintenance. Expertise in Agile methodologies, DevOps practices, and cloud technologies (Salesforce Sales Cloud, Service Cloud, Experience Cloud, AWS, Azure data lake). Strong leadership skills with a focus on fostering team success, driving continuous improvement, and delivering high-quality products that meet business objectives. Experienced in complex Salesforce implementations, including large-scale data migrations and integrations.

KEY ACHIEVEMENTS

Agile & DevOps Advocacy: At Cummins Inc., delivered a Salesforce transformation program ahead of schedule and under budget, earning recognition from senior leadership. Spearheaded DevSecOps adoption for Salesforce development, implemented test automation, reducing deployment errors by 50% and improving time-to-market.

Global IT Project Leadership: Led global IT infrastructure and consumer lending projects at Citigroup Inc., applying a meticulous approach to maintain project budgets and optimize technical support functions.

KPI-Driven Decisions: Utilized telemetry and KPIs at Cummins Inc. to monitor feature adoption and gather feedback, incorporating insights into iterative roadmaps.

CORE COMPETENCIES

Technical Program Management and Program Governance

Systems Engineering & Product Development

Business High Performing Teams in Agile environment

Stakeholder Management and Vendor Relations

Strategic Technology & Product Roadmaps

Annual Operating Planning, Budgeting, Forecasting (CAPEX)

Strong Communication skills

PROFESSIONAL EXPERIENCE

CUMMINS INC., Indianapolis, IN

Software Development Manager, 2015 - Present

Led digital product teams on Salesforce Service cloud, Sales cloud, Cloud Craze, eCommerce, AWS responsible for product roadmaps, product vision, roadmaps, design, delivery and support.

Product Leadership: Led and mentored multiple agile development teams specializing in Microsoft Azure and Salesforce development, building and maintaining complex eCommerce solutions, integrations, and custom applications on the Salesforce platform.

Cross-Functional Collaboration: Directed successful Salesforce data migration projects involving migrating large datasets (over 6M records), from legacy systems to Salesforce using a combination of Data Loader, Apex Data Loader, and custom Apex scripts. Ensured data integrity and minimized downtime during migrations.

Customer Obsession: Architected and implemented a Salesforce Cloud Craze based e-commerce marketplace, integrating with AWS Commerce and leveraging various Salesforce technologies (Lightning Web Components, Apex, APIs) to create a seamless customer experience.

Agile & DevOps Advocacy: Implemented CI/CD pipelines for AWS and salesforce platforms using Copado, Jenkins to automate Salesforce deployments and streamline the release process, reducing deployment time and errors by 40%, improving product quality.

People Management: Championed the adoption of Agile methodologies and DevSecOps practices across the organization, build test automation scripts using Mabl robotic testing, resulting in improved team velocity, faster delivery cycles, and higher-quality software.

Budgeting, Forecasting: Developed and managed AOP simulation and plan for department totaling $15M, forecasting and tracking monthly variances, project timelines, and risks to ensure smooth program delivery

Predictive Analytics Solutions: Drove the development of predictive analytics solutions using Salesforce CRM analytics and other AI/ML tools, providing valuable insights to business stakeholders.

KPI-Driven Decisions: Utilize telemetry and KPIs to monitor feature adoption, gather feedback, and incorporate insights into iterative roadmaps. Conducted regular product demos for internal and external audiences, showcasing updates and enhancements after each iteration.

Data Security: Championed the security measures being in compliance with GDPR requirements, data governance, PHI/PII data requirements for customer and proprietary data.

NOTABLE PRODUCTS:

Global custom enterprise solution for Service technicians (distributor and dealers), leveraging Salesforce Service Cloud, Field Service Lightning, Data Cloud, Mulesoft API for third party integrations, to help create and service 800+ work orders daily.

Digital e-commerce marketplace application on salesforce ecommerce cloud and AWS commerce platforms, leveraging omnichannel support, streamlined orders and payments, AI driven agents and chatbots, customer 360 profile as a single stop shop for B2C, B2B customers.

Self-Contained, independent micro services leveraging mulesoft API to manipulate date, integrating with internal/external services, store front reference architecture (SFRA), secured payment gateways,

Digital mobile native application on iOS, Android (Objective C, Java), leveraging salesforce SDK API for salesforce data, creating unified experience for field service technicians.

CUMMINS INC., Indianapolis, IN

Salesforce Program Manager, 2010 - 2015

Spearheaded a $5M Salesforce transformation program, including migration from a legacy CRM to Salesforce Sales Cloud and Service Cloud, achieving 100% on-time delivery.

Developed and maintained strategic roadmaps for Salesforce enhancements, coordinating with internal and external product management teams to align with business objectives.

Managed vendor relationships and negotiated contracts for Salesforce tools, achieving 20-30% cost savings.

Implemented Salesforce Experience Cloud project and customer self-service ticketing application, enabling customer self-service capabilities that reduced support tickets by 30%.

Ensured compliance with organizational data governance policies during migration and integration efforts, maintaining 99.9% data accuracy.

Provided technical guidance to developers, ensuring adherence to Salesforce development best practices and maintaining 95% code coverage.

CUMMINS INC., Columbus, IN

Senior Global Project Manager, 2008 - 2010

Led and executed multiple global IT infrastructure and critical business application projects, adopting ITIL and proprietary ITPM processes.

Designed and implemented custom Salesforce solutions using Apex, LWC, and Visualforce, tailoring functionality to meet complex business requirements.

Led a Salesforce-to-Salesforce migration, optimizing data transformation processes and reducing migration time by 25%.

Led and executed multiple global web applications, IT infrastructure and critical business application projects, adopting ITIL and proprietary ITPM processes

Supervised the work of multiple internal and external delivery partners, ensuring efforts meet cost, quality, and delivery expectations.

Led global project enabling payment gateway services for global ecommerce application using REST API’s, Kafka, and third-party SDK’s for subscription based pricing, invoices using platform like Stripe billing and Vertex.

Applied Six Sigma tools and processes to effectively manage resources, maintain project budgets and optimize support and enhance the technical support function

CITIGROUP INC., South Bend, IN, 2000 -2008

Senior Project Manager, Systems Consultant

Designed and architected a decision engine application, actively participated in the development and integration testing of critical modules and provided production support for this application. This application is a significant component of the financial application suite used by the company for its consumer finance business.

Coordinated with application software vendors for proposal bids, contract documents, and approvals, maintaining project budget within 5% tolerance.

Coordinated the file transfer and data processing jobs using SSG, SSP, B2Bi, Sterling File Gateway (SFG), IBM Messaging Queues between the external service providers (Credit Bureaus) and Citi applications.

Supervised the technology infrastructure team in establishing the data center setup for the various test environments.

Worked with Decision Science, Insurance vendors (Metlife) and developed a working prototype (worksheet) of the new scorecard segments, insurance premium worksheets, achieving a reduction of 20% effort by the development team and systems integration testing group.

Assisted the Project Management Office in the annual revision of the Citigroup Information Technology Management Procedures (CITMP Level III) document, identifying and eliminating redundancies and introducing best practices, thereby streamlining project deliverables and reducing project paperwork by 15%.

Working with the release management team, designed and developed automated procedures to progress the project modules between different test environments, improving and reducing testing time by 25%.

TECHNICAL SKILLS

Competencies:

Strategic Organizational Thinker, Agile/Scrum methodologies, Software Engineering, Architecture & Design Practices, Leadership, Innovation & Research, Product Design, Software Testing Methodologies, Analytical Reasoning, Problem Solving, Resource Management, Cloud Computing, Demos, Communication

Cloud Technologies:

Apex, Visualforce, Lightning Web Components (LWC), Aura Components, Lightning Flow, Apex Triggers, SOQL, SOSL, Salesforce DX, Salesforce CLI, REST and SOAP APIs, Platform Events, Custom Objects, Custom Settings, Reports and Dashboards, Communities, Salesforce Mobile SDK,

AWS, Microsoft Dynamics, Java (J2EE Compliancy, MVC Framework using Struts and Tiles, Servlets, EJBs, JSPs), XML, PERL, Java-Script, DHTML, HTML, SFTP, Open SSH, SFG, MyFileGateway, IBM MQ Series, TeamSite, LDAP, SiteMinder

Database:

ORACLE, MySQL, SQL Server

Data Migration:

Data Loader, Apex Data Loader, DemandTools, third-party ETL tools, data migration best practices, data cleansing and transformation.

Integration:

Mulesoft, REST APIs, SOAP APIs, webhooks, experience with integrating Salesforce with ERP systems (e.g., SAP, Oracle), marketing automation platforms, and other business applications.

Quality/DevOps:

Mabl, TriCentis TOSCA, QTest, GitHub, Azure DEVOPS, Jenkins, Git, GitHub,COPADO, SonarQube, Code Scan, BDD / Test Driven Development process, Quality Center

Project Management:

Atlassian Suite of Products (JIRA Align, Confluence, Clarity), MS Office 365, MS Teams, SharePoint, Excel, Planview, Visio, Lucid Chart

Familiarity:

Tableau, Data Mining, Databricks, Data Extraction, Vertex AI Studio, AI modelling, Oracle e-business suite, BEA WebLogic

EDUCATION CERTIFICATIONS

Certified SAFe6.0 Architect, 2024

Certified SAFe6.0 DEVOPs Professional, 2023

Certified SAFe6.0 Agilist, 2023

COPADO Certified DEVOPs Practitioner, 2023

Databricks Fundamentals, 2024

Pragmatic Certified Product Manager, 2020

Salesforce Admin Certified, 2016

Scrum Agile Certified, ITIL Trained

PMI PMP CERTIFICATION, 2008

Microsoft Certified Professional in Visual Basic

MS, Computer Applications (M.C.A.), NIT, INDIA

ARCH SDP SA Product Manger pragmatic Certified

Copado Certified Copado Fundamentals IMP Copado Certified Copado extension builders

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