Customer Service Medical Center
Resume:
CONTACT
PHONE:
EMAIL:
*****************@*****.***
LOCATION:
Deerfield Beach, FL, 33442
SHANNON
RICHMOND
Supervisor Of Operations
Dynamic and results-driven professional with extensive experience at Delray Medical Center, excelling in team leadership and operational efficiency. Proven ability in problem- solving and exceptional customer service, fostering a collaborative environment that enhances productivity. Adept at conflict resolution, consistently achieving high standards in service delivery.
SKILLS
• Customer service
• Teamwork and collaboration
• Time management
• Problem-solving
• Exceptional customer service
• Outgoing personality
• Goal oriented
• Flexible schedule
• Cash register operation
• Multi-tasking strength
• Problem-solving skills
• Listening skills
• Store opening and closing
• Conflict resolution
• Task delegation
• Performance evaluation
• Damage control
• Employee motivation
EDUCATION
Seekonk High School, Seekonk MA
Class of 1997
WORK EXPERIENCE
Sales Associate
Jersey Mike’s Subs, Swansea, MA
May 2024–January 2025
• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter. Performed cleaning tasks, keeping store neat and
organized.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Assisted customers with product selection to ensure customer satisfaction.
• Utilized active listening techniques to identify customer needs and provided appropriate solutions.
• Promoted visual presentation standards by keeping store replenished.
Supervisor of Operations
Delray Medical Center, Delray Beach, FL
July 2019–May 2024
• Maintained professional working relationships and promoted open lines of communication with staff.
• Conducted regular meetings with team members to discuss progress, address concerns, and set goals.
• Identified and resolved operational issues efficiently, utilizing strong problem-solving skills.
• Reviewed customer and staff feedback to improve
operational strategies and eliminate obstacles.
• Prioritized daily work schedules for assigned personnel and set employee productivity targets.
• Enforced safety regulations to protect personnel from harm or injury while working onsite.
• Mentored junior staff on best practices within the department, fostering a positive work environment.
• Reviewed employee performance evaluations quarterly and provided feedback as needed.
• Coordinated cross-functional teams on large projects, ensuring successful completion within deadlines.
• Investigated incidents and complaints involving assigned personnel.
• Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
• Established quality control standards and procedures to ensure compliance with company policies.
• Created a collaborative, communicative team environment and drove employee engagement.
• Managed the daily operations of multiple departments to maximize efficiency.
• Monitored daily performance metrics to identify areas for improvement.
• Adhered to corporate standards and regulations,
encouraging safe and efficient operations.
• Created and enforced policies and procedures to support compliance.
• Trained employees on job-specific tasks and evaluated continuing education needs to improve team performance.
• Provided guidance and mentorship to junior staff members when needed.
Housekeeper
Self Employed, Providence, RI
January 2008–June 2019
• Dusted, mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
• Cleaned and restocked restroom areas with towels and toiletries.
• Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
• Proficiently managed time to complete assigned tasks within allocated deadlines.
• Displayed strong organizational skills while managing housekeeping supplies inventory.
• Prioritized work tasks and remained flexible to workload changes.
• Developed proficiency in operating various cleaning equipment. such as vacuums, mops, and carpet cleaners.
• Exercised great attention to detail when inspecting areas for dirt or stains before cleaning.
• Followed infection control and universal procedures, maintaining sanitary environment.
• Washed dirty linens and remade beds with clean sheets.
• Applied knowledge of proper chemical usage when
sanitizing bathrooms and kitchens.
• Performed deep cleans of guest rooms, including carpets, drapes, walls, and fixtures upon request.
• Demonstrated commitment to providing high standards of hospitality services at all times.
• Utilized excellent customer service skills when interacting with guests during work hours.
• Cultivated positive relationships with customers by ensuring that their needs were met.
• Recognized for consistently exceeding expectations on quality assurance inspections.
• Maintained a safe working environment by adhering to established safety protocols.
Supervisor and Crisis Intervention Team
North American Family Institute Ace Program, Cranston, RI January 1999-January 2008
• Trained new employees on company policies, procedures, and work ethics.
• Supervised and coordinated the activities of staff to ensure compliance with established policies, procedures, and standards.
• Delegated tasks to team members according to individual strengths.
• Ensured that safety protocols were always followed by staff members.
• Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
• Conducted employee evaluations and documented overall progress.
• Conducted disciplinary action when needed in accordance with company policy.
• Provided technical support to team members to assist them in completing tasks more efficiently.
• Encouraged collaboration among team members through positive reinforcement techniques such as praise and rewards programs.
• Created detailed reports summarizing daily operation progress towards objectives, and potential areas of improvement.
• Implemented successful team-building initiatives to increase retention.
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