Customer Service Data Entry
Resume:
ERIN VELOZ RESUME
ERIN VELOZ
**** ** * *** #* FRONT FT LAUD FL 33311
CELL # 754-***-**** *********@*******.***
PROFESSIONAL PROFILE
Customer Service and Sales Professional offering over 25 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Experience and proven talent for making new contacts, closing orders, and generating repeat/referral business through effective account management and excellent customer service. Exceptional communication, presentation, and negotiation skills with an outstanding ability to earn customer loyalty. Ability to apply strong problem-solving skills, persistence, and resourcefulness to achieve positive results.
SUMMARY OF ACCOMPLISHMENTS
Enthusiastically represent the company professionally. Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills. Maintain thorough knowledge of products and business to provide helpful advice to customers. Consistently meet and exceed sales goals and product quotas. Acknowledged for sales excellence on numerous occasions. Received numerous accolades and letters of Appreciation from customers and clients.
SUMMARY OF SKILLS
Customer and Client Need Assessments, Accounts administration, Cross and Upselling Strategies, Training/Skills Development, Negotiation, Closing, and Influential Selling Techniques, Problem Solving/Troubleshooting, Consultative and Solution Sales Techniques, Account/Customer Retention, Expert Product Knowledge, Solution-Focused Account Service. Effective Coaching, Team Motivation, Quality Assurance. PROFESSIONAL EXPERIENCE
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Human Resources Customer Service Sales & Data Entry AWARDS OF EXCELLENCE
Employee of the Months & Year!
References and a letter upon request
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