Customer Experience Pick Up
Resume:
Manuel Osorio
Bronx, NY *****
******************@*****.***
Willing to relocate to: Queens, NY
Authorized to work in the US for any employer
Work Experience
Bike Courier
DutchX-Manhattan, NY
June 2024 to Present
• Pick up and deliver various food packages to specified locations, as per the delivery instructions provided by dispatch staff and/or the provided app
• Verify addresses and locations before each delivery to ensure that there are no errors, as well as carefully plan travel routes to ensure that packages are delivered to customers in a timely manner
• Secure packages to prevent damage during transit with provided bag(s)
• Confirm order status via app at both pickup from location and delivery to the customer
• Regularly communicate with dispatch staff to provide delivery exceptions and notify dispatch of any conditions that may delay or impact deliveries
• Create a positive customer experience at time of delivery through positive and professional interaction with the customer and by answering any questions the customer may have regarding their delivery Restaurant Cook
Bronx Zoo / Wildlife Conservation Society-Bronx, NY March 2024 to May 2024
• Set up and break down workstations
• Maintain a clean and sanitary workstation - including trash removal, sweeping/mopping and general cleanliness
• Knowledge of food product, identification and acceptable level of food quality
• Rotate and change food holding containers as needed
• Prepping food according to recipes and protocols set, including operating food preparation equipment
(grilling,frying,etc )
• Ensuring proper portion sizes to maintain food costs
• Assist in other areas of production as needed
• Adhere to daily/weekly/monthly cleaning schedules as posted and directed by management
• Ensure that all work locations are neat, clean, organized and safe
• Provide consistent quality throughout menu and ensure the proper preparation and holding of products.
• Sorting,Picking and Packaging.
• Receiving and putting away inventory.
• Completion of any reasonable request or assigned tasks by Management
• Maintain general knowledge of park attractions and amenities so as to provide superior customer service
• Remove debris and empty trash receptacles from restaurant seating and public areas.
• General sanitation of restaurant grounds.
• Deep cleaning of equipment, walls, floors, ceilings etc. as assigned
• Operate light weight grounds equipment if needed (i.e. pressure washer, leaf blower, etc.) Bike Courier
Getir-Long Island City, NY
January 2024 to April 2024
• Pick up and deliver various food packages to specified locations, as per the delivery instructions provided by dispatch staff and/or the provided app
• Verify addresses and locations before each delivery to ensure that there are no errors, as well as carefully plan travel routes to ensure that packages are delivered to customers in a timely manner
• Secure packages to prevent damage during transit with provided bag(s)
• Confirm order status via app at both pickup from location and delivery to the customer
• Regularly communicate with dispatch staff to provide delivery exceptions and notify dispatch of any conditions that may delay or impact deliveries
• Create a positive customer experience at time of delivery through positive and professional interaction with the customer and by answering any questions the customer may have regarding their delivery
• Wear provided Getir uniform
Maintenance Worker
Bowery Residents Committee (BRC)-Manhattan, NY
June 2023 to November 2023
• Keeps building and property in clean and orderly condition.
• Performs routine maintenance activities.
• Performs heavy cleaning duties.
• Sweeps, mops, scrubs, or vacuums floors.
• Gathers and empties trash.
• Scrubs, sanitizes, and supplies restroom facilities.
• Cleans windows, mirrors, and partitions with soap and other cleansers.
• Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions.
• Manages inventory of cleaning supplies.
• Notifies managers regarding the need for repairs or additions to building operating systems. Warehouse Worker
Fresh Direct Warehouse-Bronx, NY
October 2022 to January 2023
• Processing goods deliveries quickly and accurately, using our warehouse management system via RF Guns and computers to complete all required transactions.
• Spotting and Scanning labels on packages, load packaging machines with boats, and label packages with printed labels
• Manually moving products between reserves locations and pick bins.
• Understanding which products should be allocated to Reserves or Active sites.
• Stocking pick bins and reserves with product based off work assignments via our warehouse management system.
• Ability to use manual pallet jacks, u boats, dollies, and other manual material handling equipment.
• Organizing and rotating products based on FIFO while keeping work areas cleaned and organized. Grill Person
Halal Bros Grill-Brooklyn, NY
May 2022 to September 2022
• Cook food in a variety of ways
• Prepare ingredients
• Possess a solid sense of timing
• Set up workstations with ingredients and cooking equipment
• Keep a sanitized and orderly environment in the kitchen
• Monitor stock and place orders for shortages
Shipping and Receiving Clerk
UPS-Brooklyn, NY
February 2020 to June 2022
• Tracking inventory
• Keeping accurate record
• Packaging and weighing items,
• Printing shipping labels and postage
• Inspecting goods received for damage
• Distributing products to other departments
Custodial Maintenance Worker
Center for Employment Opportunities-Brooklyn, NY
June 2017 to April 2022
Perform maintenance, custodial and janitorial duties, including painting and sanitation
• Keep facility clean and in orderly condition
• Perform high dusting and window cleaning
• Vacuum, sanitize and mop hallways and stairways
Sales Associate
Foot Locker-New York, NY
April 2017 to September 2018
• Answer customers questions about products, prices, availability, or credit terms
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Maintain the stockroom in an orderly fashion
Amazon Fulfillment Associate
Amazon Warehouse-Baltimore, MD
January 2016 to August 2018
• Receive and put away inventory
• Get customer orders ready and pack them up
• Load boxes into trucks for shipment
• Use scanners to read bar codes on products
• View prompts on screens and follow the direction for some tasks
• Troubleshoot problems
• Ensure product meets quality requirements
Prep Cook/Lead Supervisor
Magic Soul Food-Queens, NY
April 2011 to May 2015
Prep Cook/ Lead Supervisor
MAGIC SOUL FOOD RESTARAUNT - Queens, NY
April 2011 to May 2015
Supervised staff of 13 in the absence of the Executive Chef in a professional manner
• Prepared all food items to order, following standard recipes and procedures within specified time limits
• Cleaned, organized, and maintained walk-in refrigerator, reach-in refrigerator, cooler drawers, prep, and dry storage area
• Delivered strong operational performance by directing kitchen staff during shift to increase performance and followed regulatory agency standards, monitored operations and completed action plans
Education
Associate's degree in Business Management
Long Island Business Institute - New York, NY
Skills
• Management
• Supervising experience
Certifications and Licenses
Food Handler Certification
Contact this candidate