Customer Service Representative

Abdul Muid Aamir

**** ****** **** ***, ********, Tx 77583

346-***-**** • *************@*****.***

Education

University of Houston, Houston, TX

• Bachelor’s in accounting

• Expected graduation: July 2025

Houston Community College, Houston, TX August 2019 – April 2021

• Associates in Accounting

• Cumulative GPA: 3.83

Work Experience

Group 1 Automotive

Customer service representative

September 2024 - February 2025

• Answer customer calls to assist in scheduling appointments for mechanical maintenance and repair needs.

• Redirect and connect customers to the appropriate representative.

• Provide guidance to customers needing immediate assistance with their car needs.

• Support and represent 150+ U.S. dealerships by providing excellent customer service with proficient communication.

AT&T ( Prime Communication)

June 2023 - August 2024

Customer representative

• Answer 100 to 150 calls each day and make sure customer satisfaction is provided by addressing variety of inquiries such as, warranty issues, pricing, and complaints

• Schedule 30+ appointments monthly for internet maintenance and repair needs

• Successfully achieve monthly sales targets while providing all accurate information to our clients

• Proficiently learned and utilized computer software, and trained over 5 employees Boost Mobil September 2021 – June 2023

Customer representative

• Assisted customers with their mobile service needs, processed payments, and promoted products

• Learned about mobile technology, sales techniques customer service skills especially difficult customers

• Provided support and helped other employees while prioritizing customer satisfaction, teamwork, and achieving sales targets

Activities and Volunteer Work

University of Houston

Pakistan Student Association (Member) Fall 2021 – Present

• Helped the organization with banquets and event coordination including budgets, location, and supply list

• Took part in several volunteer opportunities such as Hum Awards, Ramadan Food Drive and Chai and Poetry Events.

Biocentra, Houston, TX March 2021 – September 2021 COVID Tester (Volunteer)

• Take patients sample’s and run for the test.

• In the end send all the results to patients.

Houston Food Bank (Volunteer) Fall 2019 – Summer 2021

• Packed boxes with donated food items and organized them in warehouse

• Helped prepare boxes that needed to be delivered at Houston Food Bank remote sites Skills

• Fluent in English and Urdu/Hindi

• Familiar with Microsoft Office

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