Customer Service Team Leader

SUMMARY

SKILLS

EXPERIENCE

DAISY MARTINEZ

Brooklyn, NY 11230 C: 917-***-**** ********@*****.*** Talented Chef Manager and team leader offering over 20 years of success in Hospitality environments. Strategic thinker with recipe development and customer service proficiency. Offers proven ability to build effective teams and executing high volume dining. Committed to identifying and leveraging opportunities for growth. Certified in ServSafe Food Handlers, ServSafe Manager, DOH Manager, Certified Sommelier, MCS.

Foodservice Management

Professional

Table service expertise

Service desk team supervision

Foodservice sanitation

Service scheduling

Service billing

Dining room services coordination

08/2019 to Current Dining Service Coordinator

Sunrise Senior Living Brooklyn, NY

Improved customer satisfaction by finding creative solutions to problems. Performed site evaluations, customer surveys and team audits. Maintained updated HAACP knowledge through ServSafe and Department of Health.

Improved operations by working with team members and customers to find workable solutions.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

12/2018 to 08/2019 FOH Manager

Havana Central Times Square New York, NY

Monitored all FOH staff certifications to ensure compliance with industry standards.

Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.

Collaborated with others to discuss new Marketing opportunities. Performed site evaluations, customer surveys and team audits. Handled all delegated tasks, including scheduling staff and restaurant banking.

11/2015 to 08/2017 Associate Director

Alumni Affairs, International Culinary Center New York, NY Worked directly with Marketing, Admissions, Military Recruit, NYPD, FDNY, and Student Affairs to achieve creative Recruiting Events, Admissions Orientation, and Application follow-up.

Researched and updated all required materials needed for alumni outreach.

EDUCATION AND TRAINING

Analyzed departmental documents for appropriate distribution and filing. Achieved increased admissions by performing as a Brand Ambassador. 05/2000 to 09/2015 Chef/Owner

Self/ The Passionate Palate Brooklyn, NY

Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.

Comprehensive knowledge of food and catering trends Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.

01/2009 to 06/2011 On Air Talent, Food Network TV New York, New York Hosted "Viva Daisy!, which covered culture and cuisines of Latin America, Spain and the Caribbean.

Served as a spokesperson and representative for the station at assigned station events and other community forums.

Arranged and conducted interviews with individuals knowledgeable about each story's subject matter.

Researched and wrote monthly pieces per week for "Everyday With Rachael Ray".

Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards. 01/2003 to 12/2008 On Air Talent, A La Carte Productions New York, NY Hosted "Daisy Cooks!", which covered the food and culture of Latin America, Spain and the Caribbean.

Served as a spokesperson and representative for the station at assigned station events and other community forums.

Arranged and conducted interviews with individuals knowledgeable about each story's subject matter.

Researched and wrote numerous monthly pieces for "Bon Appetite", "Food and Wine", "Selecciones", "Siempre Mujer", "Ser Padres", "El Diario La Prensa". Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards. Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.

2011 Certified Sommelier Master Court of Sommeliers: Wine Studies International Culinary Center New York, NY

Accomplishments Available on request

1999 Diploma of Professional Culinary Arts: Culinary Arts French Culinary Institute New York, NY

1982 BS: Biology

LIU Brooklyn, NY

Bachelor of Science

ACTIVITIES AND HONORS

Upon request

Contact this candidate