Project for Program Manager/Assistant
Resume:
GLORIA JEAN BAXTER
Georgetown, Texas *****
**********@*****.***
PROFESIONAL SUMMARY
Seasoned professional with education, experience, and skills in IT, Business, and Healthcare industries.
Onsite and remote Dev/Ops/Mfg. job positions as IT Project Manager, IT Software Engineer, IT Unix/Windows Manager, Database and Change Release Manager, Software and Hardware Admin, Federal/State Healthcare Assistant, and Entrepreneur as Business Consultant.
Proven skills in business formation, financial and contract writing, program-project management, system infrastructure maintenance, system change management, and business and technical team management.
CONDENSED SKILLS
UNIX (IRIX, LINUX, AIX, Solaris, HPUX) Cloud & Logical
System Infrastructure Design, Configuration, Database Changes, Maintenance, and Recovery
Data Center assistance, hardware, configuration, and maintenance
WINDOWS systems build and update
Software Dev/OPs, SDLC, ITIL, Agile, Scrum, Waterfall, ServiceNow,
Corp Law, Finance, Accounting, Stakeholder
Technical and Business writing and editing
MS Office, SharePoint, AZURE, Jira, Kanban, Oracle OEM, ChatGPT, Six-Sigma, and Google Apps
PMP, SQL, and UNIX certified
OTHER HARD AND SOFT SKILLS
Strategic organized planning and execution
System and Financial resource and budget analyst
Risk management and mitigation
Maintain and change system infrastructure, hardware, and software
Monitor and resolve system issues and problems
Process and procedure optimizer
Team and Vendor cross-function communicator and collaborator
Ensure policy, system, and application compliance
Write and edit documentation, procedures, and reports
Innovative visionary
Ethical, honest, and loyal
EDUCATION
Master of Science - Computer Information Systems, University of Phoenix, Dallas, TX
BA - Business and Computer Science, University of Mary Washington, Fredericksburg, VA
Associate – Business Science and Management, Eastern Oklahoma State College, Wilburton, OK
PROFESSIONAL EXPERIENCE
ZT Systems, Georgetown, TX 11/6/2024 – 1/1/2025
Technical Engineer Administrator
• Provided support and assistance for Cloud-Server Manufacturing and Production Engineers
Maintained cross-functional communication with leaders, engineers, and production and warehouse teams
Assisted test and configuration teams with hardware issues, assistance requests, part order cycle, security alerts, audits, and tool supplies
Preformed troubleshooting and resolving issues with hardware parts, laptop configuration, and safety/tool supplies
Managed and alerted engineers in data center with safety audits, secure workplace, and hand-out of parts/tools
Monitored, tracked, and submitted requests for hardware, software, laptops, and configuration tools, various server parts (GPUs, CPUs, Motherboards, Fans, Cards, Power Units, and other)
Worked with team to analyze, plan, install, test, update of hardware, software, and infrastructure changes
Submitted automated and status reports via ServiceNow, Microsoft applications, and ZT documentation applications.
Unemployed Manager, Georgetown, TX 12/2023 – 11/6/2024 Contract, Customer Service, and IT Manager
• Researched and learned new software tools – cloud apps, AI tools, and Google sheets
• Researched and consulted with international universities and companies to improve humanity, healthcare, and living environments
• Studied and earned certifications: ChatGPT, Kubernetes, Docker, Copilot, Power BI
• Analyzed future projects, and managed risks and plans
• Created presentations, and visualizations for future work
• Gathered and analyzed potential business opportunities and innovations
• Started second edition of published book with publisher, and future producers
• Performed computer software and data updates, backups, analysis, and security on four devices
ROCKITDATA CORP – Remote – Philadelphia, PA in Austin, TX 11/2022 – 11/2023
TISTA SCIENCE AND TECHNONOLY CORP - US Dept of Veterans’ Affairs – Austin, TX
Contractor – Program Release Manager (Confidential clearance)
References: Lee Crowder 516-1671 and Khatir Saiyed 512-***-****
Led teams in IT infrastructure network, maintenance, and software updates for Data Centers
Led multiple UNIX (LINUX, Solaris, AIX) software projects (Oracle, AWS, Azure Cloud and Logical)
Led teams on hardware and software issues for resolution.
Led teams on monitoring, tracking, and establishing software date/time release changes
Developed and maintained plans, procedures, and projections to upgrade and migrate data
Supported and assisted with software as VMware, WebLogic, Data Guard, Tuxedo, Dockers/Kubernetes, LogMiner, Splunk, Jira, Kanban, Power BI, Copilot, and etc.
Managed ITIL for SDLC development and implementations adhering to policy and procedure compliance, includes the gate-management of 4-5 phases used in updates to systems and applications.
Technical writing and editing of processes, procedures, and financial and status reports
Managed SharePoint and ServiceNow applications for documentation and change control
Facilitated plans, review, and meetings with stakeholders, peer managers, and technical teams for improvement
Contacted and communicated with VA, Tista, and Rockitdata staff, managers, clients, and co-workers for system and application upgrades and updates
Created and projected planning, scheduling, timelines, and notifications for software and hardware changes using Microsoft Suite, PowerPoint, Project, Excel, Outlook, and Teams
Analyzed, developed and reported software and resource requirements for funding and scheduling
Conducted regular training and onboarding sessions on SDLC and Agile methodologies
BAXTER ENTERPRISE SP, Wilburton, OK (dissolved 2022) 01/2014 – 11/2022
Founder, Owner, Executive, Contract Manager
IT Consultant for research and information via contract agreements
Financial and Investment Service consultant and transactions via contract agreements
Cross-functional communication, collaboration, and coordination stakeholders and clients
Technical writing and editing via contract agreements
Publishing books and manuscripts via personal acquired copyright contract
Established EIN (tax id) and licensing in Oklahoma
Consultant and Financial Investment recording, reporting, and maintaining data
Microsoft Suite and other Software Applications Products (SAP)
COUNTRY STYLE HEALTHCARE, LLC, Wilburton, OK 02/2008 – 12/2013
Windows Administrator, Hardware Software Configuration, Medicare Project Process Manager
References: Jackie Browne 918-***-**** or 918 –448 –5890
Assisted with Data Center to maintain network, software installs, configure, monitor, and resolve issues for desktops, laptops, and printers for 33 offices
Contact and communicate efficiently and expertly with other healthcare agencies, clients, patients, and team
Report any database changes to Software Group Manger that I require for my specific processes in management of all Medicare eligibility forms for admittance
Develop healthcare reports from various software applications/databases to assist in-take nurses and team
Setup and maintain user accounts and active directory
Develop and maintain Microsoft Access databases for the healthcare agency and coworkers
Query, Download, Upload, Document, Develop, and Convert database for reports to spreadsheets
Maintain and store documents for reporting and management of admittance and re-admittance
Unemployed Manager, Fort Worth, TX and Wilburton, OK 1/2007 – 2/2008 Researcher and Customer Service
• Studied and learned new software and hardware systems’ applications and new technologies
• Researched and consulted with universities and companies to improve healthcare and living environments
• Analyzed and planned financial and real estate projects
• Managed stock investments and potential business opportunities
• Performed computer software and data updates, backups, analysis, and security for personal devices
LOCKHEED MARTIN - TS and SECRET Clearance - 1997- 1999 and 2001-2007
2 - AEROSPACE DIVISION, EIS, JET PRODUCTION, Fort Worth, TX
Project Manager (System Administrator, Team Lead, and Graphics Engineer Assistant
Provided support for Jet production included cross-functional communication with leaders and teams
Assisted teams managing data center infrastructure, network, software updates, hardware maintenance, integration, and migration
Created and utilized databases to track the workstations and servers’ management
Lead teams to monitor, track, troubleshoot, resolve issues, and release planning and changes to systems’ hardware, software, and databases
Assisted in software implementation of graphics software applications (CATIA, ACAD, SIM, etc.)
Lead vendor and contractor teams to analyze, plan, install, configure, test, update, and monitor systems
Used machine language to configure and maintain servers/workstations/desktops/laptops with automated updates and reports.
1 - SATELLITE OPERATIONS DIVISION, Fort Belvoir, VA
Software and Database Release Manager-Engineer
Provided and supported engineers and real-time satellite operator (RTO) in software production
Cross-functional Liaison for Hughes satellite production, USA Military, RTOs, Obit Analysts, and peer managers
Created and maintained database to track, monitor, maintain orbits, and report discrepancies
Analyzed telemetry from satellites, assisted in code changes, and reported to RTOs, Vendors, and managers
Assisted with software testing UAT, set benchmarks, and bit-codes testing (machine language)
Assisted in maintaining websites and facilitating video/telecom meetings
Performed RTO duties to analyze the systems, and change satellite orbits
COMPUTER SCIENCE CORPORATION (CSC) – SECRET Clearance – 1999 - 2001
2 – LOCKHEED MARTIN CONTRACT, Fort Worth, TX
UNIX System Administrator and Graphics Engineer Assistant
Provided technical support and assistance to CAD engineers in production jet production
Managed data center infrastructure, network and system configuration, maintenance, upgrades, and SDLC
Maintained LAN and DNS servers and 2k+ workstations included server analysis, troubleshooting, maintenance, and firmware/software updates
Created tape backups, and prepared disaster recovery procedures
Built ftp and mail server during contract bid for JSF vendors and engineers
Created and maintained user accounts on several servers
Generated fiscal and weekly reports
1 – QUANTICO MARINE CORPS CONTRACT, Woodbridge, VA
Senior UNIX Data Center Manager
Assisted and supported engineers in amphibious tank production in managing LAN data center and workstation systems
Managed and maintained systems to monitor, track, backup, recover, change, and update
Analyze and design LAN architecture, Software changes and updates, and maintained network routers or hubs
Create and maintain user accounts with full availability and scalability
Provided technical support including server and workstation configuration and troubleshooting
System updates as software installation and maintenance of SUN-Solaris systems, databases, and applications
Performed tape backups of all workstations and servers, and recovery when necessary
Generated ad-hoc and weekly reports
INTERGRAPH CORPORATION, Reston, VA and Bethesda, MD - TS Clearance - 1995 - 1997
UNIX System Administrator and Programmer-Analyst
Provided support to USA National Imagery and Mapping Agency
Software development and release for SDLC, source code programming, system analysis, strategic planning, benchmark testing, implementation, and maintenance
Configured and upgraded Intergraph computer UNIX SGI-IRIX systems
Trained technical team courses in Orientation, OOPS, and C+, C++, C# programming
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