Technical Support Customer Service
Resume:
EV OLGUIN
**.******@*****.***
Professional Profile
Degreed professional with experience. A candidate with extensive expertise in providing excellent technical support. Extensive professional and management experience at your disposal. Able to manage time and several tasks effectively, flexible, a rapid learner, with integrity and a strong work ethic. Innate ability to provide creative solutions for complex problems. Completed training for Comptia A+, Network+, Security+, Cisco CCNA, MS Azure Admin, and MS Specialist via United Training Academy.
Summary of Qualifications
Excellent customer service skills
Familiar with Ticketing Systems
Experience with PC/Laptop Repairs
Creative with solutions
Technically Experienced
Excellent driving record
Received Formal Technical Training
Patient
Multilingual (English / Spanish)
Pragmatic
Core Competencies
Supervisory experience. Expert-level computer user, well experienced in technical support role for office software and hardware. Solid understanding of network switches, routers, and telephony services. Experience in a high-volume technical support environment using various ticketing systems.
Previously worked in support for Executive, Manager, and other Senior management personnel. Reliable and able to exercise discretion. Creative problem solver with many contacts to get things done.
Selected Work History
Sr. Field Engineer - IT, Field Nation Present
Full-Time Position
Successfully provides support for hundreds of business locations with various technical issues. Dozens of Fortune 500 clients supported such as HP, Cohesity and 3M with both hardware and LAN / WAN network issues. Liaisons with L2 support to resolve network issues when required. ServiceNOW, PeopleSoft and Remedy experience. Regularly exercises supervision over assigned employees as Project Lead
IT Student – United Training Academy 2021
Full-Time Position
Received training on various IT technologies, such as network topology, security issues, diagnostics and troubleshooting techniques. Training in Microsoft technologies, such as Active Directory and Azure Cloud. Cisco network administration training.
Graduated with near-perfect grades
Office Operations Supervisor - IT, Census Bureau, U.S. Department of Commerce
Full-Time Position
1933 Dollarhide Ste 103, San Antonio, TX 78223; Ph: 720-***-****
Successfully provided Help Desk support for 50 onsite employees with varying technical issues.
Supported hundreds of field personnel with software and hardware issues via telephone.
Liaisons with senior support department in Dallas/Greenbelt to resolve issues when required.
PeopleSoft experience; Remedy Experience, ServiceNOW
Supervised five clerical employees
IT Executive Assistant, Texas A&M University – College Station
Full-Time Position
1919 Oakwell Farms Pkwy Ste 100, San Antonio, TX 78218; Ph: 512-***-****
Performed self-directed tasks in support of IT Program Manager
Coordinated, researched and edited agency technical bulletins such as brochures, forms, manuals, and reports
Coordinated the planning and execution of IT agency programs
Managed and maintained schedule & travel arrangements for IT Program Manager
Senior Technical Operations Manager, Hot-Drop.net
918 Oblate, San Antonio, TX 78216; Ph 210-***-****
Full-Time Position
Help Desk Support for Small Businesses
Managed and Internet consignment & PC repair company.
Supervised installation of LAN to WAN setups. Designed layout plans and subcontracted labor.
Supervised up to three employees
Prepared forecasts for purposes such as planning, organizing, and scheduling work.
Conducted extensive research to maximize profits on items.
Acquired & continue to main state Auctioneer license. [TDLR #16776]
Education
Texas A&M – San Antonio
Business Management & Logistics; Marketing
Languages
Fluent in both English and Spanish (speak, read, and write)
Skills
Supervisory Experience
Extensive symptom-based problem-solving skills
Experienced in inventory tracking.
Technically Proficient
Deep understanding of computer hardware functionality and vulnerabilities.
Expert Level MS Word, MS Excel, MS PowerPoint;Advanced MS Outlook with schedule integration
Remote Support Software Experience
(TeamViewer, Remote Desktop, Chrome)
Limited experience with Apple devices (iOS)
Creating written and visual training aids for others to utilize.
Mains abreast of current technologies.
Clean Background, Will Pass security clearance check.
Contact this candidate