Service Representative Customer
Resume:
Carol M. Jennings
Richmondville, New York 12149
914-***-**** Cell
********@***.***
OBJECTIVE: To secure a position as a Customer Service Representative
EDUCATION: Penn Foster Medical Billing & Coding
2021 – Certificate Medical Coder & Biller
Ultra Sound Diagnostic School, White Plains, NY
2002 – Certificate: Medical Assistant
Hastings High School, Hastings-on-Hudson, NY
1972 – Diploma
EXPERIENCE:
2010-2020 Lawrence Sarno, Inc., Yonkers, NY
-Strictly adheres and demands strict adherence to company procedures
-Answer inbound requests or inquiries concerning services, products, billing,
equipment, claims and report problem areas
-Make recommendations according to equipment accessories, upgrades and options
-Respond to inquiries in a confident, timely and accurate manner
-Evaluate data to determine and implement the appropriate course of action to
resolve or coordinate service recovery as needed
-Efficiently and successfully navigate multiple systems
2007-2008 Partners in Safety, White Plains, NY
-Adheres to and participates in company’s mandatory HIPPA privacy program,
practices and Business Ethics and Compliance programs
-Research caller’s issues and problems and find solutions
-Billing of claims to the appropriate party
-Follow up with Insurance timely
-Correct and refile claims with the insurance
2002-2007 Healthcare Medical Associates, Spring Valley, NY
-Answer high volume inbound calls
-Interact with members via telephone to respond to inquiries, complaints, appeals
and/or grievances in accordance with state and federal compliance requirements
and internal guidelines
-Suggest and share ideas for system and process improvement
-Internal communication/requests – client teams
-Schedule meetings with team and/or client
-Utilizing our applications for case research
-Ensuring all internal processes are followed, remaining HIPAA compliant
-Additional responsibilities within scope of position
Excellent references available upon request
Contact this candidate