Customer Service Representative

English

Filipino

MATS College of Technology

Customer Service

Communication

and Interpersonal

Skills

Creative problem solving

Admin Task

Sales expertise

CHARL DAVE

CALAMBA

LANGUAGE

EDUCATION

ROLES / INDUSTRIES

SKILLS AND EXPERTISE

Character References

PROFESSIONAL EXPERIENCE

Sutherland Healthcare

Representative

Healthcare

Representative

Customer Service

Representative

Bachelor of Science in

Aircraft Maintenance

2015-2019

211 Clarin St. Obrero,

Brgy 16-B, Davao City,

Philippines

Jun 2023- September 2024

Alorica

Customer Service Representative

Answering inbound calls, emails, and messages from customers

Providing accurate and helpful information about T- Mobile's products, services, plans, and policies

Helping customers with account-related tasks, such as plan changes, feature additions, and service upgrades Addressing customer questions and concerns about

billing, payments, and account history

Nov 2021-May 2023

Teleperformance

Customer Service Representative

Answering inbound calls, emails, and messages from customers

Providing accurate and helpful information about T- Mobile's products, services, plans, and policies

Helping customers with account-related tasks, such as plan changes, feature additions, and service upgrades Addressing customer questions and concerns about

billing, payments, and account history

Sep 2020-Feb 2021

Serving as the primary point of contact between the healthcare organization

Facilitating communication, coordination, and information sharing between the providers and the

administrative/support staff

Maintaining accurate and up-to-date electronic and physical records of communications, agreements, and any relevant documentation

Verifying insurance eligibility, pre-authorizations, and processing insurance claims on behalf of the providers Cindy Abergas

******************@*****.***

090********

Yuseff Nezar Canda

******.*****@*****.***

091********

**************@*****.***

+639*********

Justin Jalandoni Cabilao

*******************@*****.***

091********

Carlo Bryant Caballero

*********************@*****.***

093********

Juffrey Canana

***************@*****.***

092********

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