Customer Service Data Entry
Resume:
Amy Torres
Customer Service Representative
Contact
Email:
************@*****.***
Phone:
Address:
San Antonio, TX, 78227
Professional Summary
Results-driven customer service professional with experience in troubleshooting internet and cable modems, managing teams of over 40 employees, and exceeding customer expectations. Proficient in Microsoft Office and data entry, with strong verbal and written communication skills. Demonstrated ability to manage and resolve escalated customer complaints while maintaining customer satisfaction.
Experience
Video tech customer service
Charter communications, SAN Antonio, TX / Apr 2024 - Present
Work with internet and cable modems for troubleshooting work with customers to meet their needs and make sure all answers are answers and correct in a timely manner
Manager
Whataburger, US / Nov 2022 - Nov 2024
Contributed to team success by completing jobs quickly and accurately
Instructed junior team members on protocols and procedures of each station
Operated registers, prepared food, money management, audit safe
Kept work area clean and organized
Trained new members, Managed more than 40 employees and 200+ customers per day
Manager
Bill Millers, US / Apr 2017 - Sep 2022
Contributed to team success by completing jobs quickly and accurately
Instructed junior team members on protocols and procedures of each station
Operated registers, prepared food, money management, audit safe
Kept work area clean and organized
Trained new members, Managed more than 40 employees and 200+ customers per day
Education
Floyd Moody High School
Jan 1987
Floyd Moody High School
Skills
Microsoft Office (Word, Excel, Power Point, Outlook, Spreadsheets)
Data entry
Calendaring
Scheduling
Invoices
Inventory
Verbal and written communication with customers
Typing and note-taking
Organization
Flexibility and adaptability
Managing and resolving escalated customer complaints
Processing returns and exchanges
Customer satisfaction
Languages
Spanish, Advanced
Contact this candidate