Hiqmot Salami
Houston, TX 813-***-**** **********@*****.***
SUMMARY
Detail-oriented professional with experience in IT support, case processing, and data entry. CompTIA A+ certified with a strong focus on accuracy, efficiency, and problem-solving. Skilled in navigating complex workflows and ensuring compliance with regulations. Seeking to apply my technical and administrative skills in a prior authorization role to support efficient healthcare service delivery.. SKILLS
● Inbound Call Handling
● Customer Service Excellence
● Problem-Solving and Conflict Resolution
● Time Management
● Data Entry and Verification
● Microsoft Office Suite (Excel, Word, Outlook)
● Medical claims processing
● Prior authorization and eligibility verification. EXPERIENCE
Tasks Processor
Case Management Associates, Relivetek Inc.
September 2023 – Present Farmers Branch, TX
● Process and review prior authorization requests for medical and pharmaceutical services.
● Accurately enter and verify patient data and eligibility within integrated systems.
● Assess authorization requests based on program guidelines and resolve inquiries.
● Identify and correct data errors to ensure compliance with healthcare regulations.
● Communicate with providers, insurers, and patients regarding authorization status.
● Maintain knowledge of Medicaid, TANF, SNAP, LIHEAP, LIHWAP, and related programs.
● Support team performance through knowledge-sharing and collaboration.
● Manage 20-50 authorization requests daily while meeting accuracy standards. Marketing Analyst
Genpact
October 2022 – May 2023 Richardson, TX
● Responded to customer queries and provided data-driven insights to improve client retention.
● Enhanced customer engagement through process optimization and workflow improvements.
● Utilized data analysis to identify trends and opportunities for customer engagement, leading to a 12% increase in customer retention.
Data Entry Specialist
Three PDS - Minority Supplier Development Council
March 2022 – October 2022 Addison, TX
● Supported inbound customer inquiries and managed sensitive billing information.
● Provided detailed reports to assist decision-making and client communication.
● Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
● Help manage Funds that will go to 20-30 Minority-owned Businesses for the CARES Act relief plans.
Data Verification Specialist
Adecco Staffing
January 2021 – December 2021 Irving, TX
● Process medical claims and prior authorization requests.
● Verify patient eligibility and benefits.
● Review and approve authorizations based on medical necessity.
● Reconcile 50-100 financial transactions daily.
● Handle 25-50 applications per hour with accuracy.
● Conduct data audits and resolve discrepancies.s
● Automate data verification using Excel models and scripts.
● Manage data logistics for offsite processing.
● Communicate with providers, insurers, and patients. EDUCATION
High School Diploma
GED Equivalent
Bachelor Degree
Bachelor of Art
CERTIFICATIONS
● CompTIA A+
● Google IT Support