Customer Service Data Entry
Resume:
Houston, Texas *****
********@*****.***
TIMEIKI HEDSPETH
SKILLS
Meticulous individual with a proven history of success providing effective customer service and legal support to companies within multiple areas of Law and Customer Service. Skilled at managing a high volume of administrative tasks while preparing legal documents, conducting research and working deadlines. Possesses a strong understanding of legal procedures and the ability to provide exceptional customer service.
Microsoft Office Organizational Skills Professionalism Adaptable Multi-tasker
Detail Oriented Customer service Leadership Leadership Team Player Data Entry
EXPERIENCE
Everise, McGregor, Tx — Customer Service Representative-Remote
Dec. 2024 - Present
•Answer incoming customer inquiries via phone, providing accurate and timely responses to questions about prescription beneifts and eligibilty.
•Some specific job roles include Pharmacy Technician and Prior Authorization Specialist.
•Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing.
Bryan Legal Department, Bryan, Tx — Law Clerk
July 2018 - July 2024
•Prepares and edits legal documents and ensures their timely filing.
•Reviews and analyzes legal documents, records, and motions.
•Researching civil and criminal law relevant to hearings.
City of Houston, Houston, Tx — Billing Specialist
December 2016 - June 2018
•Resolved customer inquiries regarding billing, charges, and payments.
•Maintained accurate and complete billing system and process.
•Handled escalated cases from customers regarding billing disputes professionally.
American Surgical Professionals, Houston, Tx — Medical Billing Specialist
August 2013 - December 2016
•Collect payments from patients regarding past due medical payments.
•Verified eligibility for medical coverage.
•Developed payment plans with patients.
Law Office of Regent and Associates, Houston, Tx — Litigation Specialist
April 2009 - August 2013
•Organized large volumes of data into a usable for attorneys.
•Maintained organized paper files on each case handled by attorneys.
•Received high volume calls from potential clients in reference to their case.
EDUCATION
Blackstone Career Institute, Allentown, PA — Legal Assistant/Paralegal Certificate
May 2019 - September 2021
Stratford Career Institute, St. Albans, VT — Criminal Justice Diploma
December 2021 - May 2021
Booker T. Washington High School, Houston, Tx — High School Diploma
August 1992 - June 1997
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