Customer Service Management Experience
Resume:
Bailey Lewis
Atascadero, CA *****
******.*****.***@*****.***
Work Experience
Wine Steward
Tooth and Nail-Paso Robles, CA
May 2024 to Present
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Accurately describe and represent different wines on tasting flights.
• Sign up guest for wine club, and focus on customer satisfaction and sales. Server
Lido-Pismo Beach, CA
May 2021 to December 2023
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Demonstrated exceptional multitasking skills during peak hours, accurately managing 12 tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers Front of House Manager
Blue Moon Over Avila-Avila Beach, CA
May 2020 to December 2021
• Created weekly schedules for front of house staff, optimizing staffing levels based on projected business volume
• Resolved customer complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
• Maintained inventory levels for bar supplies, monitoring usage patterns to minimize waste while ensuring adequate stock at all times
• Served as point person for special events or large parties, coordinating with other departments to ensure smooth execution from start to finish
Education
Bachelor's degree in Biology
Cal Poly - San Luis Obispo, CA
Skills
• Restaurant Management
• Restaurant Experience
• Sales
• Customer service
• Membership acquisition
Contact this candidate