Customer Service Substitute Teacher
Resume:
Summary
Highly skilled and motivated Professional seeking an office job.
Has at least 7 years of previous experience teaching children and assisting with homework as NYC Department of Education substitute teacher and Afterschool tutor.of Education substitute teacher and Afterschool tutor. Currently pursuing NYS initial certification as an Early Childhood teacher. Is willing to undergo vigorous training and learns skills quickly. Is willing to attend new training to be up to date with the latest skills in the profession. Fluent In Italian.
Punctual and loves learning new concepts.
Employment History
Public Partnerships LLC Remote
Customer Service Representative 12/2024 - Present Helped register consumers and personal assistants online. Helped growth of company by 25%
Assisted with answering phone calls and explaining the process of registering. Assisted with explaining what our company is about. Bob’s Discount Furniture and Mattress Store, LLC NY, Brooklyn Guest Experience Specialist 07/2022 - 08/2024
Bob's Discount Furniture
8949 Bay Parkway
Brooklyn, Ny 11214
(929) 992 - 4055
Assisted customers in choosing out furniture employing in depth product knowledge increasing sales by 50%. Managed client complaints by following up with each customer individually after delivery improving complaint resolution time by 75%.
Provide superior customer service by resolving guest queries and assisting with picking merchandise. Received good customer satisfaction feedback by making them feel at ease and comfortable while assisting them with their orders.
LegalShield remote
Sales Representative 03/2024 - 05/2024
Reached Senior Associate Level within the first month. Increased sales by 20% from the previous year.
Helped contact guests that were previously interested in becoming a legal shield member and/or associate. Career Notes NY, New York
Career Notes 01/2021 - 07/2022
Career Sabbatical (Date: January, 2021 – July, 2022) Stepped away from career.
Was looking for different fields due to Covid 19 pandemic Department of Education of the City of New York New York, New York Substitute Teacher 01/2017 - 01/2021
NYC Department of Education
Anna Bellone
Brooklyn, NY 646-***-**** cell
***********@*****.***
65 Court Street #102
Brooklyn, NY 11201
(718) 935- 4000
Created age-appropriate learning materials by following lesson plans and implementing curriculum ensuring learning objectives are met.
Increased student's performance and state test scores by 50% by engaging on one on one teaching methodologies as well as using the scaffolding method.
Brooklyn Chinese - American Association Early Childhood Education Center New York, Brooklyn Counselor I 10/2013 - 06/2017
Brooklyn Chinese American Association
5000 8th Avenue, Brooklyn, NY 11220
Dealt with students who were ESL and students who had IEPS by building an inclusion classroom while implemented my lessons to their learning style and sometimes included one to one teaching. Increased student's performances by 25% by helping student's areas of weakness by implementing ESL learning and teaching students individually since they learn at different paces. Education
Career Step Lehi, Utah
Medical Coding and Billing 11/2023
Is in process of obtaining NYS CPC certification.
Took an 500 hours online course on Medical coding and billing with real simulation of patients Studied chapters on Different health care plans HMO plans, Medicaid vs Medicare Did a stimulation of billing of doctors,
Studied ICD-10, CPT, HCPCS Level II codes
College of Staten Island Staten Island, NY
Master's of Art in English Literature 05/2021
College of Staten Island, City University of New York 2800 Victory Boulevard
Staten Island, New York 10314
Obtained MA in English Literature at the College of Staten Island, CUNY in May 2021 Attended from August 2016 to May 2021.
Wrote my 30 page English Master's Thesis entitled " Ariosto's Bradamante: Hybridity,Agency, and the Disruption of Gender" about the poem Orlando Furioso by Ludivico Ariosto. Graduated with a 3.0 GPA.
College of Staten Island Staten Island, NY
Bachelor's of Art in English Literature Graduated 06/2016 College of Staten Island, City University of New York 2800 Victory Boulevard
Staten Island, New York 10314
Obtained a BA in English with a concentration in Literature. Minored In Italian. Graduated with a 3.0 GPA. Fulfilled prerequisites and co-requistives for major . Attended from 2011 to 2016.
Professional Skills
Teaching, Organizational skills, Microsoft office, Communications, Writing Skills, Editing, Zoom communication, Learning quickly, Computer literacy, Communication skills, Time management, English, Bilingual, Leadership, Microsoft excel, Microsoft word, Documentation review
Languages
English, Italian
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