Customer Service Head Bartender

LM

LAURA MILLER

***********@*****.*** 843-***-**** Dallastown, U.S.A. 17313

Seasoned bartender with more than 20 years of experience in fast-paced restaurants. Excellent attention to detail and customer service skills. Track record of achieving exceptional results in daily bartending and competitions. Bar Management

Corporate Trainer

Event Planner

Entertainment Coordinator

Competitive Bar Flair

Competitive Cocktail Creations

Floor Supervisor

RAMP certified

Stone Mill Inn Hellam, PA

HEAD BARTENDER

08/2023 - Current

Set up and tear down the bar for every event.

Deliver exceptional cocktail service.

Train all oversee all bartenders.

Aerotek/ Comprehensive Logistics York

ASSEMBLER

02/2024 - 05/2024

Assembled parts for Harley Davidson products

Learned 12 stations in a short time

Trained new enployees

South County Brewing Company York,

PA

BARTENDER / SERVER

08/2022 - 06/2023

Used POS system to accurately input orders and process payments Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers

The First Post York, PA

BARTENDER / SERVER / TRAINER

06/2021 - 05/2022

Increased sales by introducing new and promotional cocktail recipes Trained new bartenders in customer service, bar equipment safety and drink preparation techniques

Spoke with customers and recommended specials to build rapport and cultivate customer loyalty

Coleman Public House Mount Pleasant,

SC

BARTENDER / SERVER / TRAINER

11/2019 - 05/2021

Suggested daily specials and appetizers to meet upsell targets Trained new servers in restaurant procedures and customer service standards

Pampered Palate West Ashley, SC

PRIVATE BARTENDER / SERVER

10/2018 - 03/2021

Organized and executed exceptional service of food and cocktails Created beautiful tablescapes

Bee Savvy Events Charleston, SC

BARTENDER / BAR COORDINATOR

04/2016 - 03/2020

Planned, organized and controlled operations of bar and cocktail lounge Mex 1 Coastal Cantina Sullivan's Island, Trained new servers in restaurant procedures and customer service Summary

Skills

Experience

SC

POINT SERVER

07/2016 - 03/2017

standards

Monitored tables, offering add-ons and checking on guest satisfaction Fostered fun atmosphere and family-style work environment consistent with company brand

Heritage Hills Golf Resort York, PA

BEVERAGE CART / FLOOR

SUPERVISOR / HEAD BARTENDER

02/2008 - 07/2014

Created long-term guest relationships

Conducted power point presentations for training purposes Floor supervising that included hiring/firing, creating drink menus, addressing guest complaints, inventory, and assisting in all the needs of the staff

Had the highest individual sales record and team sales record every year Haydn's on Pine Harrisburg, PA

BAR MANAGER / HEAD BARTENDER /

EVENT COORDINATOR

03/2007 - 01/2008

Wrote the bar schedules

Booked the entertainment and worked with promoters Created theme nights and specials events

Ordered liquor and beer

Purchased cigars

The restaurant closed, and I moved on to help open the million dollar patio at Heritage Hills

Annie Bailey's Irish Pub Lancaster, PA

BARTENDER / CATERING MANAGER

03/2006 - 03/2007

Opened the restaurant from scratch

Booked and coordinated all catering events

Served drinks in a high volume bar

Moved on to help another bar once the bartenders were trained and experienced

TGI Fridays

SERVER / BARTENDER / HEAD

BARTENDER

10/2000 - 02/2006

Trained bartenders

Helped with monthly inventory

I competed in mandatory yearly bottle flair competitions, and won 2 years in a row

Made cocktails according to soecific recipes

Dallastown Area High School Dallastown, PA, U.S.A. HIGH SCHOOL DIPLOMA

Featured for 'Bombay Sapphire Most Inspired Bartender' on Fox 43 News, FlipSide, BarFly, York Daily Record, and York Dispatch.

Featured on 'Good Day PA' promoting new Valentine's Day cocktails for Old Republic Distillery. Featured in FlipSide in The York Dispatch for York Bartender of the Month. 2004, T.G.I.Fridays Flair Competition Winner

2005, T.G.I.Fridays Flair Competition Winner

2010, Bombay Sapphire 'Most Inspired Bartender' Pennsylvania Fan Favorite Bartender 2011, Fourth Place at Brugal Rum Competition

2012, Employee of the Month at Heritage Hills Golf Resort 2014, York, PA Bartender of the Month

Education and Training

Publications

Awards

Jackie Speary, Catering Manager at Heritage Hills, known for 20 years, 717-***-**** Karen Painter, owner of Stone Mill Inn, known for 15 years, 717-***-**** Braxton Erne, bartender at Stone Mill Inn, known for 1 1/2 years, 717-***-**** References

Contact this candidate