Senior System Architect
Resume:
Mukesh.M
******.***@*****.***
Objective:
To take up a challenging role that would help me make use of my potential to the fullest, help the organization achieve the best solutions in business and thereby help increase customer satisfaction. Total Experience: 10 Year 7 Month
Profile Summary:
• Certified Senior System Architect (CSSA), CLSA-Part1 with strong experience in Analysis, Design, Development, Deployment and Maintaining of BPM applications using the PEGA Rules Process Commander (PRPC) tool.
• Successfully led various Pega implementation and micro journeys within the stipulated time
• As a team lead, I have handled a team for warranty module and worked on many areas of PRPC which includes configuring Data pages, Activities,Flows, Flow Actions, User interface like Harnesses, Sections, Security, Queue Processors, Data Transforms, Report Definitions, Decisions, Declarative Rules and integration
• Worked on API integration for establishing connection Pega and External System
• Have good knowledge on data model, data types and class structure
• Have worked on Pega CDH POC
• Have knowledge on constellation framework
• Experienced in application design
• Experienced knowledge in debug and Performance monitor PRPC tools like Clipboard, Tracer PAL and PDC
• Handled Tasks like Reviewing, Maintaining and highlighting the changes in project plan.
• Have domain knowledge and Healthcare and Warranty Automotive
• Involved in business requirement gathering along with BA for enhancements.
• Have Good knowledge and working experience in Software Development life cycle (SDLC) and Agile Methodology
• Excellent Analytical, Technical and Communication skills. Professional Experience:
Frameworks: HealthCare, Warranty, CRP, Constellation Technical : Pega PRPC, Pega CDH, Pega Devops, SQL, MS office Work Experience:
Working as a Tech Lead in Tech Mahindra from Oct’19 to current
Worked as Senior Associate in Thryve Digital between Nov’16 to Oct’19
Worked as a ASE for HCL technologies between Nov’14 to Nov’16
Worked as a Contract Trainee for HCL technologies between May’14 to Nov’14 Certification & Achievements:
• 2024- Won Standing ovation award
• 2022 and 2023- Won ACE award for exception performance
• 2021- Won 2 Best Performer quarterly award for FY21-22
• 2020- Pega Decisioning Consultant
• 2019- Pega Certified Senior System Architect
• 2018 - Most valuable player- Orange Star award winner for the Quarter Q4.
• 2017 - Pega Certified System Architect
• 2015 - Distinguished performer Award
• 2015 - Won spot award for outstanding performance Project 1:
Project Name E2E warranty Enhancement and Support
Client Navistar
Technology Pega PRPC V8.6
Role Onsite Senior Developer Team Size : 8
Project Description:
The main aim of this application is to provide customized business solutions to Navistar Warranty Application through Pega based Warranty frameworks. Scope of this project is to build portals for assessors, UI for Manual claim validation, Auto adjudication rules for pre validation and other routine claim validations.In addition, creating services to receive claim information in pega, Dealer, customer, warranty, Vehicle etc., from different systems/DB available in legacy systems. Once we receive claim, all these data will be enriched asynchronously
Responsibilities:
• Handling a Support and Enhancement for Pega applications and mentoring the team
• closely working with product owners for Requirement gathering and
• Day to day calls with clients and SME
• Maintaining security and optimal performance of pega applications Project 2:
Project Name E2E warranty
Client Navistar
Technology Pega PRPC V7.4
Role PEGA Senior System
Architect
Team Size : 25+
Project Description:
The main aim of this application is to provide customized business solutions to Navistar Warranty Application through warranty based WarrantEAZE and CRP frameworks. Scope of this project is to build portals for assessors, UI for Manual claim validation, Auto adjudication rules for pre validation and other routine claim validations.In addition, creating services to receive claim information in pega, Dealer, customer, warranty, Vehicle etc., from different systems/DB available in legacy systems. Once we receive claim, all these data will be enriched asynchronously Responsibilities:
• Leading and mentoring a team at offshore for successful delivery
• Requirement gathering for MVPS and developing a design
• Involved in Sprint status calls with onsite lead, Business Analyst and product owners on daily basis
• Adhering to Agile methodology processes of Scrums, Sprints and agile tools like JIRA, ADO.
• Adopting Pega Devops for deployment
• Experienced in Pega AUT
Project 3:
Project Name Utilization Management
Client Highmark Health solutions
Technology Pega PRPC V6.3
Role PEGA System Architect Team Size : 11
Project Description:
The main aim of this application is to provide customized business solutions to Health Care for efficient customer handling and timely processing of business process management. Work flow driven user screens and data management along with real time and dynamic decisions has been implemented using Pega PRPC and BPM methodology
Responsibilities:
• Handled Enhancement of Appeal and Provider Portal Process.
• Enhancement of Survey Auto Trigger and Auto Approval process.
• Experienced in Debugging and Fixing Defects
• Involved in Enhancing Existing Pega rules like Activities, Data transforms, Decision Tables, Flows, Flow Actions and User Interfaces.
• Worked on Service Rule Integration of Appeal to UM
• Experienced in Agile methodology processes of Scrums, Sprints and agile tools like RTC, HP Service Manager.
• Daily status calls with onsite coordinators and Business Analyst for technical and business clarification.
Education:
Course Board/University
MBA University of Madras
BE Prathyusha Engineering College,
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