Customer Service Accounts Receivable

lul shuceyb

Plano, TX ***** 469-***-**** ********@*****.***

ACCOUNTING RECEIVABLE / ACCOUNTING PAYABLE / BILLING ASSISTANT/ DATA SCIENCTIST ANALYST

A dynamic accountant professional with extensive knowledge and experience in accounts receivable procedures and policies. Focused on providing and improving customer satisfaction equipped with strong customer service skills, good verbal and written communication abilities, and a stable work history. Self-motivated, analytical individual with solid organizational capabilities and the drive to succeed in an administrative and service role. Outstanding office etiquette combined with basic knowledge of computers and business machine operation. Prompt, reliable, and capable of meeting deadlines successfully.

Skills & Qualifications

QuickBooks Oracle software Intermediate MS Word Excel Pivot Table PowerPoint Access Outlook Coding Typing 55 wpm Complex problem solving Statement analysis Chargebacks Collections. SUN certified JAVA programmer. M.S. Computer Science. SQL and Developer

Professional Experience

HOME DEPOT PLANO, TX 2016- PRESENT

CUSTOMER SERVICE SPECIALIST/ HDI, HDE MARKETING-IN STORE PROMOTE

•Responsible for assisting customers with returns, purchasing, store protection plans and service plans; schedule in-home services via the company’s online interface, answer phone inquiries, and help with dispute resolution or any assistant for customer’s needs ( Receiving, appliances, Flooring, millwork, painting)

•Successfully engaged with customers to understand their needs and translate into appropriate in-home service sales which lead to increased store revenue.

•Ensured store is prepared for internal audits through analysis/ preparation of quality assurance and inventory statistics.

•Trained new employees on services and register operations, Home Depot tools/portal and in-store policies to help ramp up their learning process.

•Demonstrated great attitude towards customers and fellow associates to create a positive work environment.

VARIANCES ASSIGNMENT FOR ACCOUNTING 2016- 2016

Accounts receivable n accounts payable rep, reconciliation,

•Responsible for providing timely and accurate maintenance of the company's receivables after original invoicing, and Researches, adjusts and corrects information for customers and organization. Deposits and applies customer payments. Provides timely delivery of COD checks to shippers. Researches and resolves customer overcharge claims, and Oversees credit card payment processes, order entry and payment Researches, refunds, escheats, Reconciliations, and applies unidentified payments.

•Successfully completed a temporary assignment in a business to business, Accounts Receivable/ Employment agencies:

•Corresponded via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, errors in contracts, and other discrepancies

•Monitored ATB, Worst Case, Unapplied Checks, and other reports daily to ensure all goals were met and exceeded by deadlines. Maintained a portfolio of over 2000 accounts (on average about 700 delinquent), monitoring a queue daily to ensure past due customers were contacted as needed via letters, email, and phone calls. Provided excellent customer service to retain the loyalty of returning customers.

•Alpha-numeric Data Entry skills of 55-60 wpm

FORTE PAYMENT SYSTEMS COMPANY Allen, TX 2013- 2015

compliance assistant/ POA

•Third-party verification, handling all the Proof of authorization,

•Investigating unauthorized code, responding to all the issues between Bank and merchants within the time frame,

•Management consulting with Vendor and bank. Prepared invoices for coding and routes... authorization and signatures.

north park management company Dallas, TX 2012-.2013

Accounting Department

•Responsible for account receivable/payable

•Process and apply cash and credit card payments made on open A/R invoices

•Coordinate releasing credit holds and answering A/R calls

•Contacting customers/vendors regarding outstanding account balances

•Establish and maintain relationships with customers, internal and external

JCPENNEY Corporate Campus Plano, TX 2001 -2012

Account receivable /Billing Service Assistant/ SALES REPRESENTATIVE

•Prepared monthly invoices and quarterly financial statements for corporate, monthly bank and balance sheet reconciliations, and monthly journal entries.

•Completed account reconciliation and process adjustments.

•Analyzed and monitored account activity related to budget and forecast, reconciled weekly cash accounts with outstanding accounts receivable, and participated in reviewing documentation needed for the Internal Audit Department.

•Monitored client account details for any non-payments or other irregular payments.

•Provided superior customer service and maintained excellent written and oral communication skills, problem resolution abilities and a high level of confidentiality.

•Performed minor to moderate repairs and refurbishing to Fine Jewelry and Watches.

•Communicated with Vendors and Suppliers to place work orders, and follow up on Client Issues.

•Assisted with training of new associates, and prepared journal entries. Organized basic and advanced work papers, audit reports, management letters and projects. Compiled and compared current data to previous years, maintained

•Conducted in-store demonstrations and customer education during peak events. Timesheet for weekly, credit balance and more.

EDUCATION

Certificate/Skill Achievements in Accounting and Office Technology/ Data science analyst 2021 to 2022

Bachelor of Science Degree in Accounting 3.9 GPA (Emphasis: Accounting/ administration Management) May 2000

Siddam International University

REFERENCES

Furnished on request

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