Patient Care Technical Support

Isaac Reyes

Email: **************@*****.*** Mobile: 480-***-****

Professional Work Summary

Former Nursing Student with just about 4 years of combined personal technology experience. I am currently pursuing a degree in Information Security and am set to have my Associate Degree by May of 2026. I am a very adaptable and ambitious worker, always going the extra mile to ensure work gets done quickly and efficiently. I aspire to eventually be a Cyber Security Analyst soon and am currently on track to do so.

Professional Work Experience

Apache Junction Health Center September 2023 – Current Licensed Nurse Assistant

- Grooming and bathing patients with low mobility

- Monitoring and charting vitals

- Assisting patient with mobility needs such as range of motion, getting in and out of bed/from wheelchair to bed, etc.

- Turning or adjusting patients in bed to prevent bed soars or discomfort

- Provide excellent patient care

- Provided patient care in the Behavioral Health Unit, Physical Therapy/Rehabilitation, Long Term Care

CUBEX May 2024 - October 2024

Tier 1 Technical Support Specialist

- - Answer incoming calls in a professional and friendly manner.

- - Ticketing Documentation

- - Actively monitor incoming chats and emails

- - Help teammates with callbacks for ticket information

- - Train clients on the software and cloud website

- - Providing prompt responses and escalations while actively navigating internal

- - departments, resulting in seamless resolutions.

- - You will ensure client requests are completed within the required time frames.

- - Recognize complicated conversations and demonstrate positive language to resolve

- - client needs.

- - Manage cases and ensure they are escalated or completed.

- - Complete all additional duties assigned by the Technical Support Supervisor. Chandler Post Acute and Rehabilitation September 2021 – September 2023 Licensed Nurse Assistant

- Grooming and bathing patients with low mobility

- Monitoring and charting vitals

- Assisting patient with mobility needs such as range of motion, getting in and out of bed/from wheelchair to bed, etc.

- Turning or adjusting patients in bed to prevent bed soars or discomfort

- Provide excellent patient care

- Provided patient care in the Behavioral Health Unit, Physical Therapy/Rehabilitation, Long Term Care

Genos Pizza February 2020 – July 2022

Phone Representative

- Order taking

- Food preparation

- Provide excellent customer service

Languages

- Bilingual (English/Spanish)

Education

Arizona Training Center – Mesa, AZ Received 2022

Certified Nurse Assistant Program (Licensed Nurse Assistant, Pending)

• Completed 40 hours of clinical training

Gateway Community College – Phoenix, AZ Currently Attending Bachelor’s in Information Security (Currently Attending) Poston Butte High School – San Tan Valley, AZ Received 2022 Diploma: General Education

Volunteer Experience

Florence Hospital at Anthem March 2020

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