Continuous Improvement Incident Response
Resume:
Syed Wasim Haidar
Mississauga, ON
****.***********@*****.***
LinkedIn Profile
PROFILE
Cybersecurity Specialist with over 5 years of experience in managing and securing network infrastructures, including next-generation firewalls, SIEM solutions, and endpoint protection. Proficient in incident response, threat analysis, and implementing mitigation strategies to enhance organizational security posture. Adept at aligning IT security initiatives with business objectives, ensuring compliance with industry standards and best practices. Recognized for strong problem-solving skills, effective communication, and a commitment to continuous improvement in cybersecurity operations.
SKILLS
Attention to detail
Verbal and written communication
Friendly, positive attitude
Leadership skills
Responsive to challenges
Strong Problem-solving skills
Multitasking
Goal oriented
Time management
Interpersonal Skills
Work independently.
Analytical Skills
TECHNICAL SKILLS
Metasploit
IDS & IPS
Packet Capture and Analysis using Wireshark
Windows Server 2012, 2016, 2019 Configuration
Windows 10 & 11, Microsoft 365
Microsoft Active Directory & Azure Administration
PowerBI & Excel (Automation with VBA)
EXPERIENCE
Information Technology Admin June 2018 – June 2024
Cedarbrae Dental Clinic
Enhanced network reliability by maintaining and troubleshooting computer systems, software applications, and network infrastructure, minimizing downtime for staff.
Led the implementation of software and hardware upgrades, ensuring seamless transitions with minimal disruption to operations.
Configured over 10 Windows workstations and multiple user accounts, streamlining employee onboarding and boosting productivity.
Set up and configured Open Dental software and SQL Server, ensuring seamless integration and reliable database management for clinic operations.
Resolved critical issues with Windows Firewall and Remote Desktop Connections, improving security and remote access capabilities.
Optimized office equipment performance by setting up and supporting scanners, copiers, printers, and fax machines, reducing service interruptions.
Cybersecurity Analyst April 2021 – March 2024
Ericsson
Monitored and analyzed critical security events generated on SIEM solutions, performing in-depth analysis and correlation with various data sources.
Conducted incident identification, classification, and prioritization, documenting activities within SOAR platforms.
Analyzed phishing emails using sandbox solutions, Wireshark, and OSINT, contributing to the incident response process.
Raised incidents with relevant teams, providing initial response and escalating issues as necessary.
Implemented mitigation strategies by blocking IOCs (IP addresses, URLs, file hashes) across firewalls, endpoints, and email security platforms.
Created and fine-tuned rules, dashboards, and reports on SIEM tools like QRadar, enhancing threat detection capabilities.
Real-time monitoring, investigation, and analysis of security events from multiple data sources, including IDS/IPS, firewall logs, and endpoint protection systems.
Administered device integration for systems like Windows and Linux, enhancing overall security posture.
Managed server setups and upgrades, including hardening measures, to align with organizational security goals and ensure compatibility with evolving Active Directory configurations.
Performed threat hunting using adversary tactics, techniques, and procedures, developing SIEM rules and EDR watchlists to detect malicious actions.
Network Support Engineer June 2018 – March 2021
Ericsson
Monitored real-time KPI metrics across LTE and VoLTE networks, applying optimization strategies to enhance network performance, reliability, and secure data transmission pathways.
Investigated and resolved SRVCC issues, ensuring seamless and secure voice call continuity across network transitions, minimizing vulnerabilities in service handovers.
Utilized advanced analytical tools (Mentor, VDT, CHR) to detect and address inefficiencies and bottlenecks, safeguarding the integrity of network operations and protecting against potential disruptions.
Conducted comprehensive security and performance optimization for 3G and 2G KPIs, implementing measures to secure signal integrity and prevent data interception.
Directed Worst Cell analysis with a focus on identifying systemic vulnerabilities, recommending proactive strategies to strengthen network defenses and enhance resilience.
Led trials for innovative network features (2G and 3G) to evaluate their impact on network security and service quality, integrating successful enhancements to bolster system protection.
Executed frequency fine-tuning (BCCH and TCH) to mitigate interference and maintain secure, reliable communication channels.
Managed traffic balancing and resource reallocation with an emphasis on optimizing network efficiency and ensuring secure handling of data across cellular bands.
Technical Support Engineer May 2017 – June 2018
Jazz
Managed daily reporting of network operational issues, ensuring uninterrupted functionality and maintaining system reliability to minimize downtime.
Responded swiftly to critical system disruptions, leveraging troubleshooting skills to resolve issues and restore optimal performance.
Extracted and analyzed network performance metrics using iManager PRS, identifying trends and implementing improvements to enhance service delivery.
Automated network performance reporting with advanced Excel VBA and Power Query, reducing manual workloads and increasing data accuracy.
Conducted frequency audits and provided fine-tuning recommendations, improving network coverage, capacity, and efficiency.
Created thematic and heat maps with QGIS, presenting actionable insights to support technical decision-making and optimize network operations.
QUALIFICATION SUMMARY
Masters in Information Security (MS) Graduated: 2021
Bachelors of Computer Engineering Graduated: 2017
CERTIFICATION
CISSP In Progress
Comptia Security+ Dec 2024
Google Cybersecurity Specialization Dec 2024
REFERENCES
Available on request
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