Customer Service Exceptional

Contacts

******************@*****.***

+233*********

Accra, Ghana

About

A three-year-old waiter with

three years of experience

providing exceptional customer

service in a fast-paced

restaurant setting, adept at

taking orders, delivering food

and drinks promptly, resolving

customer concerns, and

maintaining a positive dining

experience while exhibiting

strong communication and

teamwork abilities, and a

committed and meticulous

housekeeper with two (2) years

of experience who is skilled in

maintaining clean and

organized residential spaces

and consistently delivers

exceptional customer service

through thorough cleaning,

sanitizing, and attention to

guest needs. A year-

experienced professional

bartender who is good at

creating drinks, giving

outstanding customer service,

keeping the bar area tidy and

orderly, handling busy

situations, and constantly

providing a warm and inviting

visitor experience

Skills

JOSEPH POKU AGYEMANG

Experience

Airport West Hotel

Waiter 2021 - 2023

• Give clients a warm greeting. • Accurately fulfill requests • Serve beverages and food as soon as possible. • Respond to inquiries and concerns from clients. • Respond professionally to grievances. • Assure the safety of those who have allergies. • Verify that patrons are having a good time with their food.

Airport View Hotel

Housekeeper 2018 - 2020

• Sweeping, mopping, and vacuuming floors • Cleaning restrooms, kitchens, and other spaces • Changing sheets and making beds • Cleaning utensils, appliances, and dishes • Cleaning and emptying garbage cans • Cleaning mirrors and windows • Restocking on toiletries • Spill cleanup African Regent Hotel

Bartender 2016 - 2017

• Drink preparation • Customer service • Inventory control • Cash handling • Bar cleanliness • Responsible alcohol service • Bar setup and breakdown • Staff communication • Bar operations knowledge • Attention to detail • Time management • Basic math skills • Familiarity with local liquor laws

Education

Excel

Word

Inventory Management

Customer Service

Accountancy

Higher National Diploma

Accra Technical University - Ghana 2019 - 2022

Theology

Diploma in Theology

Pastoral Leadership Bible College – Ghana 2014 - 2014 Tourism & Hospitality,

Certificate in Tourism & Hospitality,

S.N.V. - Ghana 2013 - 2013

Software

Certificate in Software

Ahia Best Computer School - Ghana 2008 - 2008

Bar Operations

Attention to Detail

Housekeeping Skills

Cleaning Procedures

Food Safety

Inventory Management

Communication Skills

Beverage Preparation

Allergy Safety

Working Under Pressure

Interpersonal Relationship

Team Work

Driving

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