Technical Writer Senior

Ramone Espanol

Senior Technical Writer - Content Developer

******.*******@*****.*** LinkedIn Page 650-***-****

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Professional Summary - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Extensive experience in the development, execution, and management of technical documentation and training/tutorial projects for enterprise organizations. As a content developer and project manager, I collaborated with cross-functional teams to provide accurate and usable documentation on time. Goal: To synthesize complex engineering concepts into user-friendly documentation for the developer community, internal/external developers, end users, and business integrators (partners).

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● Working knowledge in business analysis and project management within the software development environment.

● Hands-on experience with testing product software for usability, UX design, configuration, and integration.

● Collaborated with engineering and product management to produce white papers and marketing collateral.

● Developed instructional documentation for product training, including train-the-trainer presentations. Markdown Abortext Editor (DITA/CCMS) Madcap Flare (DITA-XML authoring tool GitHub Docusaurus Jekyll Jira Confluence WikiDocBooks SharePoint Python script SOAP/RESTful APIs SQL/RDBMS JavaScript/HTML/CSS Adobe Creative Suite Google Docs Agile Scrum Machine Learning Crypto Big Data Microsoft Visio SnagIt Lucidchart Adobe FrameMaker Microsoft Word/PowerPoint Figma

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Professional Experience - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Sonatus, Sunnyvale, CA January 2024 – April 2024

Contractor Technical Writer

● Created documentation for the Collector product, which includes original writing of the Collector User Guide and Collector Configuration and Reference.

● Created documentation for the Automator product, which includes original writing of the Automator User Guide and training material.

● Worked with UX and UI engineers to create FAQs, Help messages, error messages and user action text for the Sonatus Command Center web application.

Horizen Labs, New York - Milan, Italy May 2022 – November 2023 Content Developer – Horizen blockchain ecosystem writing samples

● Created original content for the developer community using the Horizen blockchain and EON sidechain.

● Tutorials on using deployment tools for smart contracts, including Hardhat, Truffle, and Remix IDE.

● Collaborated with developers in creating web3 dApps (decentralized applications) user guides and how-to instructions, including:

● Horizen Cobalt wallet (crypto wallet)

● Horizen Block Explorer (transaction monitoring tool)

● Horizen Sphere and Faucet (tools for acquiring/sending cryptocurrency (ZEN) through the network.

● Horizen Escrow (trading/exchanging cryptocurrency without third-party activity)

● Researched and wrote technical papers about blockchain concepts, which included cryptology, consensus

(proof of work, proof of stake), transactions, and other architectural topics.

● Documented EON JSON-RPC APIs and methods for EVM sidechain and smart contract platform. Apple, Cupertino - Sunnyvale, CA May 2020 – March 2022 Contractor Technical Writer – Information Security

● Wrote and managed corporate communications for Apple Information Security.

● Created and maintained content for the Information Security (internal) website.

● Researched and collaborated with Apple Security experts and department heads in developing security guard rails for software creation and deployment.

Apple, Cupertino - Sunnyvale, CA March 2017 – March 2020 Contractor Technical Writer – Applied Machine Learning

● Created documentation for the Shuri (formally named AthenaML) platform, a machine learning-based web application for developing predictive analysis models to forecast future behavior or reveal current trends. Shuri's product documentation suite includes developer, user, and CLI administrator guides.

● Tested Shuri component functionality to create accurate documents. This effort consisted of:

● Created training models using a data science-based Python code in the Jupyter Engine.

● Created a Shuri Model, a web page that displays the components that make up training models

(dataset, database schema, data type, and business unit details) for a specific business unit at Apple (i.e. Retail Forecasting).

● Created documentation for the Athena Analytical platform, a machine learning-based platform for data analysis. Data scientists use this tool to detect potential credit card fraud by consumers buying Apple products. Wrote technical documents for internal developers that described the core concepts, logical architecture, and data flow.

Fitbit, Inc., San Francisco, CA April 2015 – February 2017 Contractor Technical Writer

● Documented Fitbit API (RESTful), which includes Original writing of public Fitbit API documentation.

● Testing public and private API endpoints using Python scripts

● Using the markdown language for the creation of online documents

● Using Swagger for API documents for future versions of customer-facing documents

● Documenting Fitbit engineering processes (end-to-end data transactions), esarchitecture infrastructure, and backend processes

Concurrent, Inc., San Francisco, CA August 2014 – March 2015 Contractor Technical Writer

● Wrote the Cascading product documentation suite, which includes:

● Original writing of the Driven Admin Guide and Driven User Guide

● Production of the Cascading tutorials, Driven screencast, and Concurrent training material

● Develop and write product release notes

● Understanding of big data concepts using Hadoop architecture with Apache MapReduce/Tez

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Education - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - San Jose State University, San Jose, CA

● Bachelor's Degree – Journalism + Mass Communication (Radio, TV, and Broadcasting) De Anza College, Cupertino, CA

● Certificate of Technical Writing

Training and Enrichment - Certificate of Scrum Master (Scrum Alliance)

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