System Administrator Systems

SHAMEEM MOHAMED

Systems Administrator

**********@*****.*** +974-******** https://www.linkedin.com/in/shamii1008/ Doha, Qatar

Professional Summary

Senior System Administrator with 10+ years of experience in designing, implementing, and optimizing complex IT infrastructures. Expert in managing cloud solutions (Microsoft 365, AWS, Azure), virtualization technologies (VMware, Hyper-V), and disaster recovery strategies. Strong background in IT security, networking, and team leadership, with hands-on experience in deploying high-performance computing (HPC) systems for AI/ML workloads. Possesses diverse industry experience including MNC-IT, integrated industries (commercial, retail, and automobile), and the oil & gas sector.

Skills

Cloud & Administration: Microsoft 365, Azure AD, AWS, Exchange Online, OneDrive, SharePoint, Power Automate, Dataverse

Networking & Security: Cisco ISE, VLANs, VPN, Firewall (SonicWALL), ESET Antivirus, Port Security

Virtualization & Datacenter: VMware vSphere/ESXi, Hyper-V, SAN, NAS, Storage, NVIDIA GPUs (RTX 6000 Ada, A100, H100), AI/ML workloads, Azure Virtual Desktop, Modern Workplace

Backup & DR: Symantec NetBackup, NovaBackup

System & Application Admin: Active Directory, DHCP, DNS, Print Servers, Microsoft Exchange, SAP, FTP, TFTP

Collaboration & Communication: Microsoft Teams, Cisco CUCM

Software & Tools: Salesforce, Lookout Endpoint Security, SQL, Microsoft Access, Intune, Microsoft Autopilot

Storage & Data Management: Tape Devices, iSCSI

OS & Security Monitoring: Windows Server 2022, RHEL, CentOS, Ubuntu, Kali Linux SIEM (IBM QRadar, Splunk), Log Management, Threat Detection

High Performance Computing: HPC Supercomputers, GPU-Enabled Servers, AI & Deep Learning Workstations

Project & IT Management: Capex/Opex, IT Strategy, ITIL Framework, Project Planning & Execution

Professional Experience

System Administrator

Expert Management Services LLC, Qatar (Sister Company of MSC-Q) Aug 2023 – Present

Administer cloud environments (Microsoft 365, Exchange Online, Teams) and manage multi-tenant Microsoft 365 deployments.

Oversee server and network infrastructure, deploying VMs, managing storage, and implementing security protocols to ensure 99.9% uptime.

Monitor system performance, diagnose issues, and resolve incidents to minimize downtime.

Implement and manage security measures, including firewalls (SonicWALL), access controls, and endpoint protection (ESET Antivirus), improving security incident response time by 20%.

Lead Microsoft 365 migration projects, including mailboxes, public folders, and user profiles.

Optimize Microsoft Teams for seamless collaboration, workflow automation, and efficient communication to enhance operational productivity.

Develop and maintain Power Automate flows, streamlining IT operations and reducing manual processes by 40%.

Troubleshoot and resolve issues with Microsoft products, including Active Directory, Exchange Online, SharePoint, and Teams.

Perform cross-tenant mailbox migrations and manage Microsoft 365 ATP and EOP security solutions.

Manage print servers, file sharing, AD, DHCP, DNS, FTP, and TFTP servers.

Administer Salesforce environments, including user setup, automation, dashboards, and security configurations.

Develop and maintain IT inventory management systems to improve IT asset tracking.

Ensure adherence to technical excellence and security standards in all system administration tasks.

Create technical documentation for projects, including architecture, deployment plans, and commercial agreements.

System Administrator

Multi Services Company Qatar WLL. (MSC-Q), Qatar Feb 2022 – Aug 2023

Installed, configured, and maintained Windows and Linux operating systems for optimal performance.

Managed cloud platforms (AWS, Azure) and virtualization systems (VMware, Hyper-V).

Designed and implemented disaster recovery and backup strategies to ensure data integrity and availability.

Administered Microsoft 365 environments, overseeing deployment, updates, and access controls.

Led critical business applications, including Salesforce, printer servers, FAX servers, access control systems, CCTV, and RFID configurations.

Planned, scheduled, and implemented IT projects, ensuring coordination with multiple suppliers to meet project requirements.

Configured and managed Microsoft 365 environments, email accounts, permissions, and multi-tenant deployments.

Automated business processes using Salesforce flow design, optimizing system efficiency.

Coordinated directly with global solution providers for technical and commercial business deals.

Delivered high-end solutions for HPC supercomputing, GPU workstations, and AI-based deep learning infrastructure.

IT Officer

Qatar Foundation (Qatar Solar Technologies), Qatar Nov 2013 – OCT 2019

Administered Active Directory, DHCP, DNS, and Microsoft 365 services in hybrid environments, supported over 1000+ users.

Managed servers, networks, and performed regular updates for systems like SAP, Microsoft Exchange, and others.

Led IT process documentation and implemented ITIL-based incident and change management processes, reducing incident resolution time by 15%.

Automated Microsoft 365 administration with PowerShell and utilized SaRA/eDiscovery for troubleshooting and compliance.

Managed IT infrastructure in data centers, ensuring compliance with ISMS standards and disaster recovery plans.

Monitored IT infrastructure, including power, temperature, humidity, and essential equipment, and escalated issues.

Maintained documentation for operations, procedures, and quality assurance.

Managed backups and storage, including policies, troubleshooting, and storage technologies.

Administered SAN, NAS systems, VMware EXSi, OS hardening, and incident management.

IT Service Desk Consultant

Al Futtaim Group (Enterprises IT), Dubai – UAE Aug 2012 – Oct 2013

Provided first-line IT support for over 30,000 users remotely, troubleshooting and resolving network performance issues.

Managed user accounts and permissions using Active Directory.

Provided SAP Authorization support, managing roles and permissions for users across various business functions.

Installed and configured VPNs, printers, and performed network security monitoring to safeguard against cyber threats.

IT Support Engineer

IBM, India Jun 2009 – May 2012

Provided technical support for over 14,000 end users from various business locations, troubleshooting hardware/software issues in Linux and Windows environments, both onsite and remotely.

Installed and configured systems, supported application installations, and performed antivirus updates.

Conducted IT training and ensured compliance with security standards.

Education

Bachelor’s Degree in Electronics and Communication Engineering

Anna University, TN, India Mar 2009

Certifications

Cisco Certified Network Associate (CCNA)

Azure Administrator Associate (AZ-104)

ITIL V3 Foundation

SAP ADM940 (Trained)

IBM Tivoli Service Request Manager (TSRM)

Enterprise Design Thinker – IBM Practitioner

Certified SOC Analyst (CSA) - Currently enrolled

Awards and Achievements

Outstanding Performance Award IBM (2009–2011)

Best Performer Award Matrix International (2015)

Projects

ICT – Hayya Fan Zone FIFA World Cup 2022 (MSC-Q)

Designed and implemented IT, ACS and CCTV infrastructure for the Hayya Fan Zone during the FIFA World Cup 2022 in Qatar.

On-premises Language Translation Server Proof of Concept (MSC-Q)

Developed a Linux-based language translation server using machine learning technology.

GPU-Enabled Super Workstations AI & ML Research (QCRI, Qatar Foundation)

Customized high-end GPU-enabled workstations for deep learning and machine learning research for Fanar Arabic AI (NLP) Project.

ICT – Primary & Secondary Datacenter Management Qatar Foundation

Supervised the construction of IT-Telco activities for primary and secondary data centers including overseeing the planning, installation, commissioning and configuration of all IT equipment and their power sources.

Additional Information

Proficient in VMware ESXi, HPC Supercomputers, and GPU Servers

Strong project management, ITIL, and disaster recovery experience

Strong knowledge in Agile frameworks (Scrum, Kanban) concepts

Volunteer Work: Community IT Support for non-profit organizations

Driving License: Qatar, UAE, India - Full clean

Alternative Contact: +91 – 915******* (IND)

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